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Create cases, manage the case resolution process, work with case hierarchies, and merge similar cases.

Units in this learning path:

• 1 Case Management Overview
• 2 Case Creation and Lifecycle
• 3 Case Creation Automation Considerations
• 4 Create and Resolve Cases
• 5 Case Management Scenarios
• 6 Case Management Scenarios Dashboards
• 7 Case Management Scenarios Work Case
• Copilot
• 8 Working with Status Reason Transitions
• 9 Managing Cases in Dynamics 365
• 10 Knowledge Check
• 11 Summary and Clean Up

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 100 minutes

Learn about managing estimation and sales process.

Units in this learning path:

• Introduction
• Manage Project Quotes
• Unique Concepts
• Header Details
• Manage Customers
• Copy Project Quotes
• Activate Revise Quote
• Close Project Quote
• Import Project
• Exercise
• Check
• Summary

Products: Dynamics 365, Dynamics Project Operations, Dynamics Finance

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 68 minutes

In this course, you learn how to manage applications at scale on Amazon Elastic Container Service (Amazon ECS). You learn how to select the best method for building an Amazon ECS environment, how to select the best deployment options for your…

Amazon Elastic File System (Amazon EFS) provides a simple, serverless, set-and-forget elastic file system for use with AWS Cloud services and on-premises resources. It is built to scale on demand to petabytes without disrupting applications,…

Do you want to know how to retrieve data from the database and manipulate that data or add new data? In this module, you learn about the different AL data manipulation statements.

Units in this learning path:

• 1 Introduction
• 2 Retrieve Data
• 3 Sort Filter
• 4 Add Modify Delete
• 5 Field Functions
• Control Database Locking Behavior
• 6 Exercise
• 7 Exercise
• 8 Check
• 9 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Subjects: Data Management, Data Engineering

Duration: 77 minutes

A Learning Plan pulls together training content for a particular role or solutions, and organizes those assets from foundational to advanced. User Learning Plans as a starting point to discover training that matters to you. This learning plan is…

Microsoft Teams helps educators and learners get the most out of each day by making teaching and learning easier with content, apps, and tools in one place.

Modules in this learning path:

• Get Started Microsoft Teams Education
• Enhance School Communication Collaboration Microsoft Teams
• Build Digital Learning Hub Class Teams
• Collaborate Colleagues Staff Plc Teams Microsoft Teams

Products: Office Teams

Roles: K 12 Educator

Level: Intermediate

Duration: 225 minutes

Master planning allows companies to determine and balance the future need for raw materials and capacity to meet company goals.

Modules in this learning path:

• Set Up Master Planning
• Use Master Planning
• Demand Driven Material Requirements Planning

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Manufacturing Processes

Duration: 440 minutes

Business Central is a modern business platform that handles core business processes like sales, purchases, stock, and finance. All these core domains include master and supplemental data. This module explores and lists the most important and frequently used data and describes how to handle personal data.

Units in this learning path:

• 1 Master
• 2 Customer
• 3 Vendor
• 4 Item
• 5 General Ledger
• 6 Delete
• 7 Supplemental
• 8 Personal
• 9 Exercise
• 10 Check
• 11 Summary

Products: Dynamics Business Central, Dynamics 365

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Finance Accounting

Duration: 38 minutes

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some…

By the end of this module, you’ll be able to: Use Microsoft 365 Copilot on a Surface device to create a professional presentation efficiently, use Surface features like Surface Slim Pen, touch, and Studio Microphone to streamline content creation, and collaborate using Microsoft 365 apps while making the most of Copilot’s AI capabilities.

Units in this learning path:

• Introduction
• Surface Copilot
• Create Presentation
• Surface Features
• Onenote Copilot
• Knowledge Check
• Summary

Products: Surface, Microsoft 365 Copilot

Roles: Business Leader, Business Owner, Business User

Level: Beginner

Duration: 19 minutes

Evaluate when to develop custom AI agents tailored to your needs and when to deploy prebuilt solutions from trusted platforms. Learn how to assess trade-offs in time-to-value, complexity, customization, and operational cost. This module also guides you in selecting the right models for your AI agents, from lightweight task-specific agents to advanced multi-modal agents.

Units in this learning path:

• Select AI Service Host Platform
• Custom Built AI Agents
• Evaluate Trade Offs
• Knowledge Check
• Summary

Products: Microsoft Foundry, Foundry Tools, Azure Openai, Ms Copilot

Roles: Developer

Level: Intermediate

Subjects: Artificial Intelligence

Duration: 28 minutes