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Learn about Dynamics 365 Contact Center.

Modules in this learning path:

• Explore Dynamics 365 Contact Center
• Describe Work Allocation Capabilities
• Describe Dynamics 365 Contact Center Representative Experience
• Describe Dynamics 365 Contact Center Supervisor Experience

Products: Dynamics Contact Center

Roles: Business User

Level: Beginner

Subjects: Resource Management, Knowledge Management, Productivity, Customer Relationship Management

Duration: 73 minutes

Module on the use of Azure Cosmos DB as part of a migration solution.

Units in this learning path:

• Introduction
• Cosmos Db Overview
• Cosmos Db Apis
• Considerations Migrating Nosql Cosmos Db
• Provisioning Cosmos Db Throughput
• Cosmos Db Partitioning Best Practices
• Knowlege Check
• Summary

Products: Azure, Azure Cosmos Db

Roles: Data Engineer

Level: Intermediate

Subjects: Databases

Duration: 40 minutes

This module provides an introduction to project FarmVibes.AI, a comprehensive tool for enhancing agricultural practices and decision-making in farming. Explore the fundamental components of FarmVibes.AI, including soil analysis capabilities, crop health monitoring systems, and advanced data analytics. Learn how FarmVibes.AI addresses agricultural challenges and integrates these components to assist in sustainable farming and environmental conservation.

Units in this learning path:

• Introduction
• What Farmvibes AI
• How Farmvibes AI Works
• When Use Farmvibes AI
• Knowledge Check
• Summary

Products: Azure Kubernetes Service

Roles: Data Engineer

Level: Beginner

Subjects: Machine Learning

Duration: 16 minutes

This module highlights the basic core principles of prompt engineering and explains the best practices to create prompts quickly and effectively in GitHub Copilot. Learn the strategies that transform comments into precise code, identify the steps within GitHub Copilot's prompt processing flow, and gain an understanding of the important role that Large Language Models (LLMs) play in enhancing suggestion quality. Discover advanced techniques like role prompting and chat history management to accelerate development workflows and optimize resource usage.

Units in this learning path:

• Introduction
• Prompt Engineering Foundations Best Practices
• Github Copilot User Prompt Process Flow
• Github Copilot Data
• Github Copilot Large Language Models
• Knowledge Check
• Summary

Products: Github

Roles: Developer, Devops Engineer, Student

Level: Beginner

Subjects: Collaboration, Productivity, Artificial Intelligence

Duration: 30 minutes

Get started with quantum computing and the Azure Quantum service.

Units in this learning path:

• Introduction
• What Is Quantum Computing
• What Is Azure Quantum
• Applications
• Knowledge Check
• Summary

Products: Azure Quantum

Roles: Developer

Level: Beginner

Subjects: Cloud Computing

Duration: 29 minutes

Do you want to know how to start creating reports for Business Central? If so, this module will explain the different components that a typical report consists of.

Units in this learning path:

• 1 Introduction
• 2 Learn Overview Report Description
• 3 Report Properties Triggers
• 4 Data Items Columns
• 5 Request Page
• 6 Work Report Labels
• 7 Report Layouts
• 8 Check
• 9 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Subjects: Data Management

Duration: 37 minutes

Explore Microsoft Dynamics 365 customer engagement apps and their shared capabilities. Learn how Dynamics 365 supports AI-powered selling through lead generation and qualification, customer relationship management, deal negotiation, and forecasting.

Modules in this learning path:

• Describe Foundations Customer Engagement Apps
• Explore Lead Generation Dynamics 365
• Explore Lead Qualification Dynamics 365
• Identify Customer Needs Explore Relationships
• Explore Negotiate Deals Terms Dynamics 365 Sales
• Describe Close Customer Deals
• Describe Sales Account Management Dynamics 365
• Explore Forecasting Pipeline Analytics Dynamics 365 Sales
• Describe Shared Capabilities

Products: Dynamics 365, Dynamics Sales, Dynamics Customer Engagement

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 755 minutes

SC-900: Introduction to security, compliance, and identity concepts

Modules in this learning path:

• Describe Security Concepts Methodologies
• Describe Identity Principles Concepts

Products: Entra Id, Azure, M365

Roles: Business User, Student

Level: Beginner

Subjects: Security

Duration: 97 minutes

Explore how Dynamics 365 service apps support AI-powered business through autonomous agents, intelligent scheduling, Copilot-driven service experiences, and embedded analytics to streamline customer interactions and optimize operational efficiency.

Modules in this learning path:

• Describe Foundations Customer Engagement Apps
• Explore Self Service Capabilities
• Explore Case Management
• Describe Workforce Management
• Explore Onsite Service Capabilities
• Describe Shared Capabilities

Products: Dynamics 365, Dynamics Contact Center, Dynamics Customer Engagement, Dynamics Field Service, Dynamics Customer Service

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Customer Relationship Management

Duration: 596 minutes

In this module, you’ll explore how small form factor deployments of Azure Local (preview) can support scenarios that require low latency, distributed infrastructure, and real-time responsiveness.

Units in this learning path:

• Introduction
• Why Local Processing Matters
• How Small Form Factor Deployments Work
• When Use Small Form Factor Deployments
• Knowledge Check
• Summary

Products: Azure Local

Roles: Administrator, Business Leader, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 20 minutes

Learn how to transport an existing app and components from one environment to another.

Units in this learning path:

• Introduction
• Solution Layering
• Tools Techniques
• Version Control
• Check
• Summary

Products: Power Platform

Roles: Functional Consultant, Developer

Level: Beginner

Subjects: Custom App Development

Duration: 13 minutes

Learn what security operations centers (SOCs) are and explore Microsoft Security solutions, incident management, and cybersecurity career pathways.

Modules in this learning path:

• Understand Security Operations Centers Manage Cybersecurity
• Explore Tools Technologies Microsoft Security
• Analyze Cybersecurity Incidents Security Copilot
• Build Cybersecurity Career Soc Best Practices

Products: Microsoft Defender, Microsoft Sentinel, Security Copilot

Roles: Student, K 12 Educator, Higher Ed Educator

Level: Beginner

Duration: 125 minutes