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This course introduces you to foundational information to help you understand how Amazon Connect can be used to advance your goals. You will learn how businesses use Amazon Connect, the benefits of Amazon Connect, and considerations to using…

In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or…

With Amazon Connect, you can quickly set up and manage a flexible, cloud-based contact center to serve customers from anywhere while using AI-powered features for intelligent customer interactions. In this course, you will learn the essential…

With Amazon Connect routing, you can implement dynamic inbound routing strategies to enhance customer experiences and operational efficiency. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect…

With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. You will explore real-world implementation scenarios and…

By implementing routing strategies, organizations can ensure efficient customer interaction handling, optimized agent utilization, and enhanced operational efficiency. In this course, you will learn routing strategies and their implementation…

Amazon Connect offers cost-effective enterprise-grade telephony to organizations of all sizes. Small and mid-sized businesses can achieve the same advanced cloud contact center telephony capabilities as large enterprises. In this course, you will…

With Amazon Connect Contact Events, organizations can gain real-time insights they need to optimize operations in their contact centers. You can create analytics dashboards to track contact activity, or integrate applications that react to events…

This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center's needs. The course includes the various steps and features…

This is a course within the Amazon Connect curriculum. We introduce you to how you can use Amazon Connect Chat to communicate with customers. We explore how Amazon Connect Chat aligns with your organizational needs and integrates with AWS services…

This is a course within the Amazon Connect curriculum. Become familiar with the configurations and rules for Amazon Connect Tasks. Walk through the various ways to create and schedule tasks to make your contact center more efficient. Use task…

This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and…