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This credential earner has the advanced skills to apply troubleshooting techniques to hardware components for desktop computers, mobile devices, and networks. The individual has the technical knowledge and practical skills to review symptoms, diagnose the issue, establish a theory of probable cause, follow a troubleshooting methodology, and troubleshoot to resolve the hardware issue. The earner has practiced essential workplace skills.

Learn about business process flows and integration between finance and operations apps and Microsoft Power Platform.

Units in this learning path:

• Introduction
• Prospect Cash Overview
• Party Model Solution
• Field Service Integration
• Check
• Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Scm, Dynamics Commerce, Dataverse

Roles: Solution Architect, Administrator, Business User

Level: Advanced

Subjects: Cross Development

Duration: 48 minutes

This learning plan introduces AWS services in a clinical context, whilst covering AI, Data, Security and Cloud Economics fundamentals. This set of Skill Builder digital courses enables hospital directors and healthcare executives to confidently…

Learn about healthcare data solutions in Microsoft Fabric.

Units in this learning path:

• Introduction
• Digital Architecture
• Healthcare Fabric
• Healthcare Lakehouse
• Healthcare Model
• Check
• Summary

Products: Industry Solutions, Mscloud Healthcare

Roles: Business User, Functional Consultant, Solution Architect

Level: Beginner, Intermediate

Subjects: Business Applications

Duration: 30 minutes

Do you want to improve your service representative's productivity? This path discusses options to help service reps be more productive when using the Customer Service app.

Modules in this learning path:

• Agents App Profile Manager
• Enhance Agent Productivity Customer Service Workspace
• Manage Cases Customer Service Workspace
• Agent Productivity Personalization Omnichannel
• Agent Productivity
• Productivity Tools
• Create Smart Assist Omnichannel

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Frontline Support, Field Management

Duration: 398 minutes

Learn about the best practices for developing Azure-enabled mixed reality applications with the Mixed Reality Toolkit.

Modules in this learning path:

• Learn Introduction Tutorials Mrtk
• Place Scene Objects Tutorials Mrtk
• Get Started with Object Interaction Tutorials Mrtk
• Using Eyetracking and Voice Commands Mrtk
• Azure Speech Services Tutorials Mrtk
• Spatial Audio Tutorials Mrtk
• Azure Cloud Services Tutorials Mrtk
• PC Holographic Remoting Tutorials Mrtk

Products: Azure, Windows Mixed Reality, Mrtk, Hololens

Roles: Developer, Business Owner, Student, Technology Manager

Level: Beginner

Subjects: Mixed Reality

Duration: 293 minutes

Learn the fundamentals of HoloLens device management, deployment, and app distribution.

Modules in this learning path:

• Introduction to Hololens
• Choose Deployment Strategy Hololens
• Choose Distribution Hololens App

Products: Hololens

Roles: Administrator, Developer, Technology Manager

Level: Beginner, Intermediate

Subjects: App Development

Duration: 87 minutes

Learn to enhance health team collaboration using the Home Health application, allowing for effective patient appointment scheduling in Microsoft for Healthcare.

Units in this learning path:

• 1 Introduction
• 2 Bookable Resource
• 3 Schedule Board
• 4 Care Management
• 5 Check
• 6 Summary

Products: Industry Solutions, Mscloud Healthcare

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 32 minutes

Encourage quick thinking, adaptability, and problem-solving in your classroom with head-to-head challenges in Minecraft esports.

Units in this learning path:

• Introduction
• Purpose Head to Head Build Challenges
• What Build Battle Worlds Are
• Prompt Considerations
• Use Build Battle Worlds
• Host World
• Select Teams
• Set Timer
• Run Match
• After Match
• Knowledge Check
• Summary

Products: Minecraft

Roles: K 12 Educator

Level: Beginner

Duration: 45 minutes

Create a website using C#, Java, Python, or Node.js and deploy it through the hosted web app platform in Azure App Service.

Units in this learning path:

• 1 Introduction
• 2 Create a Web App in the Azure Portal
• 3 Exercise Create a Web App in the Azure Portal
• 4 Exercise Implement a Web Application
• 5 Deploying Code to App Service
• 6 Exercise Deploy Your Code to App Service
• 7 Summary
• 8

Products: Azure, Azure App Service, Azure Portal

Roles: Developer, Solution Architect, Student

Level: Beginner

Subjects: Cloud Computing

Duration: 31 minutes

Learn how to host the Domain Name System (DNS) records for your domains on Azure infrastructure by using Azure DNS.

Units in this learning path:

• Introduction
• What Is Azure Dns
• Configure Azure Dns Host Domain
• Exercise Create Dns Zone a Record
• Resolve Name Alias Record
• Exercise Create Alias Records
• Summary

Products: Azure, Azure Dns

Roles: Administrator

Level: Beginner

Subjects: Cloud Computing, Networking

Duration: 43 minutes

In this module, you’ll explore how Windows hotpatching operates within the broader update ecosystem. You’ll review the configuration steps for enabling hotpatch updates, examine eligibility requirements for x64 and ARM64 devices, and see how ring deployment helps IT admins manage updates safely and efficiently.

Units in this learning path:

• Introduction
• Protection with Less Disruption
• Update Schedules
• Enable Hotpatch
• Summary

Products: Intune, Windows 11

Roles: Business Owner, Business User, Administrator, Technology Manager

Level: Beginner

Duration: 10 minutes