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Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Modules in this learning path:

• Introduction Dynamics 365 Commerce
• Get Started Commerce Channels
• Copilot Enrich Commerce Operations
• Chat Integrations Commerce
• Get Started Business to Business Commerce

Products: Dynamics 365, Dynamics Commerce, Mscloud Retail, Industry Solutions

Roles: Business User, Functional Consultant, Administrator, Developer

Level: Beginner

Subjects: Marketing Sales

Duration: 275 minutes

Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system, in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

Units in this learning path:

• 01 Introduction
• 02 E Commerce
• 03 Point Sale Store Operations
• 04 Call Center Channels
• 05 Commerce Headquarters
• 06 Check
• 07 Summary

Products: Dynamics 365, Dynamics Commerce

Roles: Functional Consultant, Business User, Administrator, Solution Architect, Developer

Level: Beginner

Subjects: Marketing Sales

Duration: 62 minutes

Learn about getting started with Dynamics 365 Contact Center.

Units in this learning path:

• Introduction
• Overview Contact Center
• Administer Contact Center
• Next Generation Self Service
• Integration Non Microsoft Services
• Set Up Embedded
• Connectors
• Channels
• Unified Routing
• Contact Center Management
• Check
• Summary

Products: Dynamics Contact Center, Dynamics 365, Ms Copilot, Microsoft Copilot Studio

Roles: Functional Consultant, Business User, Administrator

Level: Beginner

Subjects: Business Applications, Customer Relationship Management

Duration: 56 minutes

Learn about the Microsoft Dynamics 365 Customer Insights - Data.

Units in this learning path:

• 1 Introduction
• 2 Customer Insights
• Customer Insights Architecture
• 3 Audience Insights
• Get Started
• Consume
• Copilot in Customer Insights Data
• 5 Check
• 6 Summary

Products: Dynamics 365, Customer Insights Data

Roles: Business Analyst, Functional Consultant

Level: Intermediate

Subjects: Data Analytics

Duration: 34 minutes

Customer service is a key aspect of any customer relationship management strategy. Microsoft Dynamics 365 Customer Service has many features that organizations can use to manage the services they provide to customers.

Units in this learning path:

• 1 Customer Service Get Started Overview
• 2 Customer Service Get Started Core Components
• 3 Customer Service Get Started Modern
• 4 Knowledge Check Customer Service
• 5 Summary Cleanup

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Beginner

Subjects: Customer Relationship Management

Duration: 36 minutes

Do you need to schedule staff and other resources to service customers? This learning path discusses how to configure and use Customer Service scheduling.

Modules in this learning path:

• Setup Customer Service Scheduling
• Schedule Customer Service Scheduling

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Frontline Support, Process Workflow

Duration: 108 minutes

Discover how Dynamics 365 Finance empowers business users to stay in control of finances and manage funds with accurate information for financial planning and forecasting.

Units in this learning path:

• 1 Get Started Financial Management Intro
• 2 Benefits Financial Management
• 3 Overview
• 4 General Ledger
• 5 Cash Bank Management
• 6 Tax
• 7 Accounts Payable
• 8 Accounts Receivable
• 9 Credit Collections
• 10 Budgeting
• 11 Fixed Assets
• 12 Cost Accounting
• 12 0 Electronic Invoicing
• 12 1 Exercise
• 13 Get Started Financial Management Quiz
• 14 Get Started Financial Management Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant, Business User

Level: Beginner

Subjects: Finance Accounting

Duration: 84 minutes

Enhance financial planning with Dynamics 365 Finance Business performance planning and its custom Power BI visuals.

Units in this learning path:

• Introduction
• Key Concepts Terms
• Install
• Install App
• Install Visuals
• Dimensions
• Maintain Dimensions
• Cubes
• Custom Visuals
• Excel Add in
• Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications, Finance Accounting

Duration: 111 minutes

With its modern benefits and programs, Microsoft Dynamics 365 Human Resources helps you attract and retain talent. This module helps you get started with Human Resources.

Units in this learning path:

• 1 Introduction
• 2 Manage Organization
• 3 Agility
• 4 Transform Experiences
• 5 Hr Programs
• 6 Workforce Insights
• 7 Benefits
• 8 Leave Absence Programs
• 9 Integrate
• 10 Check
• 11 Summary

Products: Dynamics 365, Dynamics Human Resources

Roles: Functional Consultant, Business User

Level: Beginner

Subjects: Employee Engagement, Change Management

Duration: 48 minutes

With Microsoft Dynamics 365 Intelligent Order Management, customers can manage the orchestration of orders through to fulfillment. These capabilities enable organizations to orchestrate order flows across different platforms and apps.

Units in this learning path:

• 1 Introduction
• 2 Components
• 3 App
• 4 Architecture
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Iom, Dynamics Scm, Dynamics Finance, Dynamics Commerce

Roles: Functional Consultant, Business User

Level: Beginner

Subjects: Supply Chain Management

Duration: 27 minutes

Dynamics 365 Productivity Tools helps representatives perform their daily operations faster, efficiently, and in a process-compliant manner.

Units in this learning path:

• 1 Introduction
• 2 Macros
• 3 Automation
• 4 Agent Scripts
• 5 Smart Assist
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Productivity

Duration: 55 minutes

Learn about Dynamics 365 Project Operations and how it empowers business users to adapt to rapidly changing business environments and manage the entire life cycle of a project.

Units in this learning path:

• 1 Introduction
• 2 Benefits
• 3 Overview
• 4 Deployment
• 5 Sales Management
• 6 Project Management
• 7 Resource Management
• 8 Time Tracking
• 9 Expense Tracking
• 10 Proforma Invoicing
• 11 Project Accounting
• 12 Check
• 13 Summary

Products: Dynamics 365, Dynamics Project Operations, Dynamics Finance

Roles: Business User, Functional Consultant

Level: Beginner

Subjects: Business Applications

Duration: 113 minutes