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Master self-service capabilities: Dynamics 365 Customer Service & Contact Center. Learn knowledge creation, management, and virtual agent setup.

Units in this learning path:

• Introduction
• Describe Self Service Dynamics 365 Contact Center
• Describe Knowledge Management Dynamics 365 Customer Service
• Exercise
• Describe Autonomous Knowledge Creation
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Customer Service, Dynamics Contact Center, Dynamics Customer Engagement

Roles: Student, Business User, Business Owner, Functional Consultant, Support Engineer, Data Engineer, Business User

Level: Beginner

Subjects: Business Applications, Knowledge Management, Customer Relationship Management, Frontline Support, Artificial Intelligence, Machine Learning, Data Management, Data Integration

Duration: 66 minutes

This module examines how sensitivity labels from the Microsoft Information Protection solution let you classify and protect your organization's data, while making sure that user productivity and collaboration isn't hindered.

Units in this learning path:

• Introduction
• Manage Data Protection Use Sensitivity Labels
• Explore Sensitivity Labels
• Determine Sensitivity Label Scope
• Apply Sensitivity Labels Automatically
• Explore Sensitivity Label Policies
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Business Applications, Compliance, Identity Access, Insider Risk, It Management Monitoring, Productivity, Security, Threat Protection

Duration: 40 minutes

Minecraft Education Mindful Knight World introduces the basics of mindfulness to help students understand the benefits and main concepts.

Units in this learning path:

• Introduction
• Mindful Knight Minecraft World
• Social Emotional Learning
• Mindfulness
• Pre Teaching Skills
• Tower Focus
• Pond Presence
• Emotional Plains
• Dragon Lair
• Return Queen
• Next Steps
• Knowledge Check
• Summary

Products: Minecraft

Roles: K 12 Educator, School Leader, Parent Guardian

Level: Beginner

Duration: 34 minutes

This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.

Units in this learning path:

• Introduction
• Examine Task Manager
• Examine Resource Monitor
• Examine Event Viewer
• Explain Performance Monitor
• Explain Reliability Monitor
• Compare Process Explorer Process Monitor
• Examine Diagnostics Recovery Toolset
• Use Steps Recorder
• Explore Microsoft Management Console
• Explore Additional Tools
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Device Management

Duration: 32 minutes

This module covers modern endpoint management and enterprise desktop lifecycle concepts.

Units in this learning path:

• Introduction
• Examine Benefits Modern Management
• Examine Enterprise Desktop Life Cycle Model
• Examine Plan Purchase
• Examine Desktop Deployment
• Plan Application Deployment
• Plan Upgrades Retirement
• Knowledge Check
• Summary

Products: Azure Virtual Desktop, M365, Mem, Windows, Windows 10, Windows 365, Windows 11, Intune

Roles: Administrator

Level: Intermediate

Subjects: It Management Monitoring

Duration: 29 minutes

Streamline the installation and maintenance of software on your computer by using Windows Package Manager. Explain the front-end components and commands, the Windows Package Manager repository, and how to contribute to the repository.

Units in this learning path:

• Introduction
• Explain Purpose of
• Install Uninstall Software
• Update Software
• Discuss Repository
• Contribute to Repository
• Host Your Own Repository
• Control Group Policy
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator, Business User, Developer, Maker, Network Engineer, Solution Architect, Student, Support Engineer

Level: Beginner

Subjects: Process Workflow

Duration: 30 minutes

This module describes the new features in Windows and provides guidance with respect to navigating and customizing the user interface.

Units in this learning path:

• Introduction
• Describe Windows Client
• Explore Whats New Windows Client
• Evaluate Benefits Windows Client Small Medium Sized Organizations
• Explain Desktop Management Enterprise Environment
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Infrastructure, Business Applications

Duration: 18 minutes

This module examines the Windows client service module and describes the available methods for applying Windows updates.

Units in this learning path:

• Introduction
• Examine Windows Servicing Model
• Explore Windows Client Servicing Channels
• Examine Windows Update Options
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Device Management

Duration: 18 minutes

This module examines the concepts and principles of the Zero Trust security model, as well as how Microsoft 365 supports it, and how your organization can implement it. MS-102

Units in this learning path:

• Introduction
• Examine Zero Trust Model
• Plan Zero Trust Security Model
• Examine Zero Trust Networking
• Adopt Zero Trust Approach
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Business Applications, Compliance, Identity Access, Insider Risk, It Management Monitoring, Productivity, Security, Threat Protection

Duration: 30 minutes

Learn about the architecture of Dynamics 365 Project Operations.

Units in this learning path:

• 1 Introduction
• 2 Project Web
• 3 Dataverse
• 4 Dual Write Integration
• Data Architecture Scenarios
• 5 Licensing
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Project Operations, Dynamics Finance, Dynamics Scm, Dynamics Sales, Dynamics Field Service

Roles: Solution Architect, Administrator

Level: Intermediate

Subjects: Process Workflow

Duration: 52 minutes

Learn about the benefits of Change Agents in public sector to support technology-based change and adoption.

Units in this learning path:

• Introduction
• What Change Agent
• Value Communities Change
• Key Considerations Sustainable Change
• Change Agents Age AI
• How Set Up Change Agents Program Organization
• Resources Support Change Adoption
• Knowledge Check
• Summary

Products: Industry Solutions

Roles: Administrator, Business Owner, Business User, Functional Consultant, Service Adoption Specialist, Startup Founder, Technology Manager

Level: Beginner

Duration: 60 minutes

Discover how generative AI can transform your business processes and drive innovation.

Modules in this learning path:

• Understand Foundations Generative AI Business Leaders
• Build Effective Generative AI Solutions Organization

Products: Microsoft 365 Copilot, Ms Copilot, Microsoft Foundry

Roles: Business Leader

Level: Beginner

Subjects: Artificial Intelligence

Duration: 62 minutes