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Learn the essentials of Dynamics 365's customer engagement apps. Navigate features, integrate solutions, and boost customer interactions with AI insights.

Units in this learning path:

• Introduction
• Describe Customer Engagement Apps
• Describe Cross Functionality Customer Engagement Apps
• Navigate Customer Engagement Apps
• Describe Timeline Dynamics 365 Customer Engagement
• Exercise
• Explore Prompting Dynamics 365 Apps Copilot Chat
• Describe Security Dynamics 365 Customer Engagement Apps
• Describe AI Form Filling Assistant
• Manage Daily Actions Communications Assistant
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Customer Engagement, Dynamics Contact Center, Dynamics Customer Service, Customer Insights Data

Roles: Business User, Support Engineer, Student, Functional Consultant, Business Owner

Level: Beginner

Subjects: Business Applications, Customer Relationship Management, Employee Engagement, Application Management, Data Management, Data Integration

Duration: 145 minutes

Describe the function and identity types of Microsoft Entra ID

Units in this learning path:

• Introduction
• Describe Microsoft Entra
• Describe What Is
• Describe Identity Types
• Describe Microsoft Entra Agent Id
• Describe Concept of Hybrid Identities
• Describe External Identities
• Knowledge Check
• Summary Resources

Products: Azure, Entra Id, Entra

Roles: Business User, Student

Level: Beginner

Subjects: Identity Access

Duration: 55 minutes

In this module, you learn about the chart of accounts, and then explore the various types of financial dimensions. You also look at periodic financial processes, such as financial period closes, and financial consolidation.

Units in this learning path:

• Introduction
• Identify Charts of Accounts
• Concept Fiscal Calendar
• Explore Financial Dimensions Dimension Set Concepts
• Describe Accounting Structure
• Explore Journaling Concepts
• Explore Periodic Financial Processes
• Knowledge Check
• Summary

Products: Dynamics Finance

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Finance Accounting

Duration: 65 minutes

Understand government and how it is organized.

Units in this learning path:

• Introduction
• Define Levels of Government
• Identify Branches of Government
• Describe Executive Branch
• Describe Office of Management Budget Omb
• Describe Department of Defense Dod
• Defense Information Systems Agency Disa
• Department Homeland Security Dhs
• Describe General Services Administration Gsa
• Describe National Institute of Standards Technology Nist
• Describe Federal Government Cio Council
• Knowledge Check
• Summary

Products: Azure Sovereign Us

Roles: Business Owner

Level: Beginner

Duration: 39 minutes

Describe the identity protection and governance capabilities of Microsoft Entra.

Units in this learning path:

• Introduction
• Describe Identity Governance
• Describe What Is Entitlement Management Access Reviews
• Describe Entitlement Management Terms Use
• Describe Privileged Identity Management
• Describe Azure
• Describe Entra Verified Id
• Describe Entra Integration in Copilot
• Knowledge Check
• Summary Resources

Products: Entra Id

Roles: Business User, Student

Level: Beginner

Subjects: Information Protection Governance

Duration: 44 minutes

Introduction to source control as a concept with practical application in the final module.

Modules in this learning path:

• Explain Control System Helps Manage Files
• Describe How Git Manages Source Control
• Guided Project Github Manage File Updates

Products: Azure, Github

Roles: Developer

Level: Beginner

Duration: 96 minutes

Describe the security management capabilities in Azure.

Units in this learning path:

• Introduction
• Describe & Explore Azure Security Center
• Baselines for Azure
• Describe Cloud Security Posture Management Cspm
• Describe Benefit Use Cases Defender
• Describe Dev Ops Security Management
• Knowledge Check
• Summary Resources

Products: Defender For Cloud

Roles: Business User, Student

Level: Beginner

Subjects: Security

Duration: 29 minutes

Datacenters are the backbone of our connected world, powering everything from social media to critical business operations. Recognizing their significant role, the datacenter industry is embracing sustainability with a strong commitment to reducing its carbon footprint and enhancing energy efficiency. These efforts are paving the way for a greener, more sustainable future while continuing to support our digital lives. In this module, we focus on the importance of sustainability in datacenter operations. Topics include the use of renewable energy sources like solar and wind, and strategies for optimizing energy usage, and emergency power systems. We'll also explore advanced cooling techniques, including waste heat reuse, and water conservation practices. Additionally, you'll learn how KPIs help track sustainability progress and discover real-world case studies showcasing successful innovations in green datacenter design and operations.

Units in this learning path:

• Introduction
• Embrace Environmental Sustainability
• Renewable Energy Efficiency
• Advanced Cooling Resource Conservation
• Monitor Reporting Sustainability
• Carbon Neutrality Offset
• Circular Economy Principles
• Sustainability
• Emerge Technologies Sustainability
• Cross Cutting Innovations Across All Areas
• Check
• Summary

Products: Azure, Azure Cloud Services

Roles: Student

Level: Beginner

Duration: 42 minutes

Describe threat protection with Microsoft Defender XDR

Units in this learning path:

• Introduction
• Describe Services
• Describe Microsoft Defender for Office 365 Formerly Office 365 Atp
• Describe Microsoft Defender for Endpoint Formerly Microsoft Defender Atp
• Describe Microsoft Cloud App Security
• Describe Microsoft Defender for Identity Formerly Azure Atp
• Describe Defender Vulnerability Management
• Describe Defender Threat Intelligence
• Describe Security Exposure Management
• Describe Microsoft Defender Portal
• Describe Copilot in Defender Xdr
• Knowledge Check
• Summary Resources

Products: Defender For Cloud Apps, Defender Identity, Defender Office365, Defender Endpoint, Microsoft Defender, Defender For Threat Intelligence

Roles: Business User, Student

Level: Beginner

Subjects: Threat Protection

Duration: 125 minutes

This module provides an overview of warehouse management capabilities in Dynamics 365 Supply Chain Management, including layout configuration, inventory tracking, mobile operations, and outbound fulfillment processes.

Units in this learning path:

• Introduction
• Manage Warehouse Layout
• Describe Reservation Hierarchies
• Describe Unit Sequence Group
• Describe License Plate
• Describe Location Directives
• Describe Work Templates
• Describe Warehouse Management Mobile App
• Describe Wave Templates
• Describe Cycle Counting
• Describe Replenishments
• Describe Packing Dimension Containerization
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Duration: 101 minutes

Learn how Dynamics 365 Contact Center organizes, processes, and assigns work using queues, workstreams, and AI-driven routing for efficient service.

Units in this learning path:

• Introduction
• Contact Center Queues
• Contact Center Workstreams
• Contact Center Routing Capabilities
• Knowledge Check
• Summary

Products: Dynamics Contact Center

Roles: Business User

Level: Beginner

Subjects: Resource Management, Knowledge Management, Productivity, Customer Relationship Management

Duration: 11 minutes

Learn how to optimize staffing, forecast demand, and improve efficiency using Workforce Management tools in Dynamics 365 Contact Center.

Units in this learning path:

• Introduction
• Describe Workforce Management
• Describe Forecasting Capacity Planning
• Describe Scheduling Shift Planning
• Explore Microsoft 365 Copilot for Service
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Contact Center, Dynamics Human Resources, Dynamics Customer Engagement

Roles: Technology Manager, Support Engineer, Functional Consultant, Business Owner, Student, Business User

Level: Beginner

Subjects: Business Applications, Field Management, Supply Chain Management, Resource Management, Knowledge Management

Duration: 54 minutes