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Explore how Dynamics 365 Contact Center equips representatives with AI-assisted tools, unified workspaces, and collaboration features for efficient service.

Units in this learning path:

• Introduction
• Customer Service Admin Center Contact Center
• Copilot Service Workspace Contact Center
• Describe Experience Profiles Productivity Tools
• How Microsoft Teams Works Contact Center
• Knowledge Check
• Summary

Products: Dynamics Contact Center

Roles: Business User

Level: Beginner

Subjects: Resource Management, Knowledge Management, Productivity, Customer Relationship Management

Duration: 13 minutes

Learn how Dynamics 365 Contact Center empowers supervisors with real-time monitoring, analytics, and forecasting to optimize operations and service quality.

Units in this learning path:

• Introduction
• Real Time Analytics Monitoring Contact Center
• Historical Analytics Contact Center
• Forecast Reports Contact Center
• Knowledge Analytics Contact Center
• Knowledge Check
• Summary

Products: Dynamics Contact Center

Roles: Business User

Level: Beginner

Subjects: Resource Management, Knowledge Management, Productivity, Customer Relationship Management

Duration: 13 minutes

This module introduces learners to other applications that augment Dynamics 365 Customer Insights - Journeys capabilities such as Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice.

Units in this learning path:

• Introduction
• Describe Customer Data
• Unified Customer Profiles
• Describe Measures Segments Predictions
• Describe Use Cases Capabilities Customer Voice Marketing
• Describe Capabilities Copilot Customer Insights Data
• Knowledge Check
• Summary

Products: Dynamics 365

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 51 minutes

This module introduces you to the core capabilities of Dynamics 365 Finance, including a discussion of legal entities, number sequence functionality, the approach for managing regional tax reporting requirements, and cost accounting concepts.

Units in this learning path:

• Introduction
• Explore Finance Capabilities Features
• Explore Use Cases for Legal Entities
• Reporting Currency Accounting Currency
• Handle Regional Tax Reporting Requirements
• Describe Cost Accounting Concepts
• Use Cases Finance Agents
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Finance Accounting

Duration: 56 minutes

Learn about core Dynamics 365 Finance features, tax capabilities, cost accounting, and more to manage global financial processes effectively

Units in this learning path:

• Introduction
• Describe Finance Capabilities Features
• Describe Reporting Currency Accounting Currency
• Describe Tax Capabilities
• Describe Cost Accounting Concepts
• Describe Electronic Payment Formats
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Business Analyst, Business User, Student, Business Owner, Business Leader, Auditor, Functional Consultant, Data Engineer

Level: Beginner

Subjects: Business Applications, Finance Accounting, Business Reporting, Data Management, Data Analytics, Data Integration

Duration: 92 minutes

Explore Dynamics 365 finance and operations apps to manage finances, supply chains, and optimize business processes effectively.

Units in this learning path:

• Introduction
• Describe Enterprise Resource Planning Erp
• Describe Use Cases AI Tools
• Explore User Interface
• Knowledge Check
• Summary

Products: Dynamics Finance, Dynamics Scm, Dynamics Commerce, Dynamics Human Resources, Dynamics Project Operations

Roles: Business Owner, Business Leader, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Finance Accounting, Business Applications, Artificial Intelligence

Duration: 52 minutes

Perform basic resource management tasks for Azure resources, including compute, storage, and networking.

Units in this learning path:

• Introduction
• Explore Microsoft Azure Subscription
• Manage Virtual Machines
• Manage Virtual Networks
• Manage Storage
• Use Tags Resource Locks
• Use Copilot Help Manage Infrastructure
• Knowledge Check
• Summary

Products: Azure

Roles: Business User

Level: Beginner

Subjects: Architecture, Cloud Computing, Infrastructure, Networking, Resource Management, Virtual Machine

Duration: 50 minutes

In this module, you explore Microsoft Dataverse as the intelligent data platform at the core of Microsoft Power Platform. You learn how Dataverse differs from traditional databases, how to work with its structural components, how to implement business logic, and how to use Copilot to build data models through natural language. PL-900

Units in this learning path:

• Introduction
• Describe Differences Between Traditional Databases Microsoft Dataverse
• Describe Tables Columns Relationships Microsoft Dataverse
• Describe Options Business Logic Microsoft Dataverse
• Describe Forms Views
• Create Modify Tables Columns Use Conversations
• Describe Power Fx
• Knowledge Check
• Summary

Products: Dataverse, Power Platform

Roles: Business Owner, Business User, Maker, Student

Level: Beginner

Subjects: App Development

Duration: 38 minutes

Describe Microsoft Security Copilot.

Units in this learning path:

• Introduction
• Describe Security Copilot
• Describe Terminology
• Describe How Copilot Processes Prompts
• Create Effective Prompts
• Describe How to Enable Security Copilot
• Knowledge Check
• Summary

Products: Entra, Microsoft Purview, Microsoft Defender, Microsoft Sentinel, Defender Xdr, Intune, Defender For Threat Intelligence, Mdeasm, Ms Copilot

Roles: Security Engineer, Security Operations Analyst, Business Owner

Level: Beginner

Subjects: Cloud Security, Threat Protection

Duration: 32 minutes

Describe Microsoft Security Copilot agents.

Units in this learning path:

• Introduction
• Describe Agents
• Understand Agent Identities Permissions
• Describe Conditional Access Optimization Agent
• Describe Phishing Triage Agent
• Describe Purview Agents
• Describe Intune Agents
• Describe Threat Intelligence Briefing Agent
• Build Agents
• Module Assessment
• Summary

Products: Defender For Threat Intelligence, Entra, Microsoft Defender, Ms Copilot

Roles: Security Operations Analyst, Security Engineer, Business Owner

Level: Beginner

Subjects: Security

Duration: 78 minutes

Describe Microsoft’s Service Trust portal and privacy principles.

Units in this learning path:

• Introduction
• Describe Offerings of Service Trust Portal
• Describe Microsofts Privacy Principles
• Knowledge Check
• Summary Resources

Products: Priva

Roles: Business User, Student

Level: Beginner

Subjects: Compliance

Duration: 21 minutes

This module explores Microsoft Power Platform's governance and administration capabilities, including environments, the security model, data privacy and accessibility guidelines, monitoring and analytics, and application lifecycle management with Power Platform Pipelines. PL-900

Units in this learning path:

• Introduction
• Describe Environments
• Describe Microsoft Power Platform Security Model
• Describe Power Platform Data Privacy Accessibility Guidelines
• Describe Monitoring Analytics
• Describe Application Lifecycle Management Power Platform
• Knowledge Check
• Summary

Products: Power Apps, Power Automate, Power Bi, Power Pages, Power Platform

Roles: Business Owner, Business User, Maker, Student

Level: Beginner

Duration: 59 minutes