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Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Field Service. Prepare for MB-240.

Units in this learning path:

• 1 Introduction
• 2 Apps
• 3 Portal
• 4 Customize
• 5 Universal
• 6 Schedule Board
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Custom App Development

Duration: 80 minutes

With agent experience profiles, your organization can create targeted app experiences for representatives and supervisors who work with Microsoft Dynamics 365 Customer Service workspace and Contact Center.

Units in this learning path:

• 1 Introduction
• 3 Create Use
• 4 Tab Template
• 5 Session Templates
• 6 Notification Settings
• 7 Use Templates
• 8 Check
• 9 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 62 minutes

Do you want to create custom procedures in AL? This module focuses on explaining how you can create new procedures. Additionally, it describes the difference between local and global procedures, the difference between local and global variables, and how you can pass variables to a procedure.

Units in this learning path:

• 1 Introduction
• 2 Custom Function
• 3 Local Global Function
• 4 Local Global Variable
• 5 Pass
• 6 Parameter
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Subjects: Business Applications

Duration: 37 minutes

The Azure Language service enables processing of natural language to use in your own app. Learn how to build a custom text classification project.

Units in this learning path:

• Introduction
• Understand Types of Classification Projects
• Understand How to Build Projects
• Exercise Classify Text
• Knowledge Check
• Summary

Products: Foundry Tools

Roles: AI Engineer, Developer

Level: Intermediate

Subjects: Artificial Intelligence, Classification Analysis

Duration: 58 minutes

Learn how to create reports and dashboards from your Dynamics 365 Customer Voice data by using Microsoft Power BI.

Units in this learning path:

• 1 Introduction
• 2 Template
• 3 Connect Data
• 4 Create Reports
• 5 Net Promoter Score
• 6 Lab
• 7 Check
• 8 Summary

Products: Dynamics 365, Customer Voice

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Data Visualization, Process Workflow, Data Analytics

Duration: 52 minutes

Obtaining customer feedback can help you make better business decisions. In this module, you get started with creating surveys.

Units in this learning path:

• 1 Introduction
• 1a Survey Headers
• 2 Branching Rules
• 3 Variables
• 3a Metrics
• 3b Multi Language
• 3c Exercise
• 4 Check
• 5 Summary

Products: Dynamics 365, Customer Voice, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Beginner

Subjects: Customer Relationship Management

Duration: 69 minutes

Microsoft Power BI dashboards are different than Power BI reports. Dashboards allow report consumers to create a single artifact of directed data that is personalized just for them. Dashboards can be composed of pinned visuals that are taken from different reports. Where a Power BI report uses data from a single semantic model, a Power BI dashboard can contain visuals from different semantic models.

Units in this learning path:

• 1 Introduction
• 2 Data Alerts
• 3 Explore Data
• Quick Insights
• 4 Dashboard Theme
• 5 Pin Live Report
• 8 Set Mobile View
• 9 Lab
• 10 Check
• 11 Summary

Products: Power Bi, Power Platform, Fabric

Roles: Data Analyst

Level: Intermediate

Duration: 59 minutes

Create detections and perform investigations using Microsoft Sentinel

Modules in this learning path:

• Analyze Data in Sentinel
• Automation Microsoft Sentinel
• Threat Response Sentinel Playbooks
• Incident Management Sentinel
• Use Entity Behavior Analytics Azure Sentinel
• Data Normalization Microsoft Sentinel
• Query Data Sentinel
• Manage Content Microsoft Sentinel

Products: Azure, Microsoft Sentinel, Microsoft Defender

Roles: Security Operations Analyst

Level: Intermediate

Subjects: Threat Protection

Duration: 394 minutes

Learn how to craft engaging and informative prompts with Microsoft Copilot. This module will teach you the basic concepts of prompt engineering, the elements of an effective prompt, and best practices in prompting.

Units in this learning path:

• Introduction
• Prompt Based Generative AI Model
• What Is Prompt Engineering
• Identify the Types of Prompt Instructions
• Create Effective Prompts
• Knowledge Check
• Summary

Products: Foundry Tools, Azure Machine Learning, Azure Machine Learning Designer, M365 Apps, Azure Translator Text, Azure Translator Speech, Ms Copilot, Language Service

Roles: K 12 Educator, Business User, Higher Ed Educator, Data Engineer, School Leader

Level: Beginner

Subjects: Artificial Intelligence

Duration: 20 minutes

Learn how to create emails in Dynamics 365 Customer Insights - Journeys.

Units in this learning path:

• Introduction
• Manage Assets
• Create Email
• Personalize Content
• Brand Profiles
• Content Ideas
• Style Emails
• Content Blocks
• Preview Test Emails
• Check Emails Errors
• Send Emails
• Edit Live Emails
• Prevent Duplicates
• Check
• Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 65 minutes

Adaptive Cards are platform-agnostic snippets of UI, authored in JSON, that apps and services can openly exchange. When delivered to a specific app, the JSON is transformed into native UI that automatically adapts to its surroundings. It helps design and integrate light-weight UI for all major platforms and frameworks. In this module, you'll learn how to create engaging messages with Adaptive Cards to create Outlook Actionable Messages and conversations in Microsoft Teams.

Units in this learning path:

• 1 Introduction
• 2 Overview Create Cards
• 3 Exercise Online Designer
• 4 Cards Outlook Actionable Messages
• 5 Exercise Outlook Actionable Messages
• 6 Cards Microsoft Teams
• 7 Exercise Microsoft Teams
• 8 Summary

Products: M365, Office Adaptive Cards, Office Outlook, Office Teams

Roles: Developer

Level: Intermediate

Duration: 102 minutes

Are you responsible for generating financial reports from Business Central? This learning path discusses creating budgets, and using financial reports, dimensions, and row and column definitions to generate the financial reports that are typically needed for most businesses.

Modules in this learning path:

• Budgets Exchange Rates Dynamics 365 Business Central
• Configure Financial Reports Dynamics 365 Business Central
• Dimensions Financial Reports Dynamics 365 Business Central
• Forecast Cash Flow Dynamics 365 Business Central

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Finance Accounting

Duration: 171 minutes