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This module will focus on Microsoft Dynamics 365 entitlements and how they're used to define and track information about support contracts. It includes information about creating and defining entitlements, setting up entitlement terms and types, defining related records, and managing the entitlement lifecycle.

Units in this learning path:

• 1 Entitlement Overview
• 2 Creating Entitlement Records
• 3 Managing Entitlement Terms
• 4 Additional Considerations
• 5 Managing Support Contracts with Entitlements
• 6 Defining Entitlement Templates
• 7 Knowledge Check
• 8 Summary and Clean Up

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 60 minutes

An environment is a space to store, manage, and share your organization's business data that is stored within an instance of a Dataverse database. You can set up one or many environments, depending on the needs of your organization. This module explores these environments and how you can use them with instances of Dataverse databases.

Units in this learning path:

• 1 Intro
• Developer
• 2 Manage
• 3 Database
• 4 Roles
• 5 Settings
• Operations
• 6 Check
• 7 Summary

Products: Dynamics 365, Power Platform, Dataverse, Power Apps

Roles: Functional Consultant

Level: Beginner

Subjects: Databases

Duration: 54 minutes

Discover how events facilitate communication between objects in C#, and how their integration with delegates creates robust, decoupled code.

Units in this learning path:

• Introduction
• Examine Events Csharp
• Declare Events Csharp
• Subscribe Unsubscribe Events Csharp
• Explore Delegates Events Relationship Csharp
• Exercise Implement Events Csharp
• Knowledge Check
• Summary

Products: Dotnet, Vs Code

Roles: Developer, Student

Level: Beginner

Subjects: App Development, Custom App Development

Duration: 60 minutes

In this learning path, you practice building journeys using Dynamics 365 Customer Insights. MB-7005

Modules in this learning path:

• Marketing Emails Texts Push
• Build Journeys Marketing
• Guided Project Create Manage Journeys Dynamics 365 Customer Insights

Products: Customer Insights Journeys

Roles: Business Analyst, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 230 minutes

In this learning path, you practice building model-driven apps by using Microsoft Power Apps. The skills validated include creating Dataverse tables, modifying forms and views, and configuring a model-driven app. The scenario in this experience represents real-world challenges faced by individuals with business-specific expertise who build model-driven apps. PL-7003

Modules in this learning path:

• Powerapps Common Data Service
• Powerapps Design Model Driven Apps
• Configure Model Driven Apps Customer Engagement
• Manage Solutions Power Automate
• Guided Project Create Manage Model Driven Apps

Products: Power Apps, Dataverse

Roles: Business Analyst, Maker

Level: Intermediate

Subjects: Business Applications, Custom App Development, Data Modeling

Duration: 354 minutes

Create and manage scheduled jobs using Windows PowerShell

Units in this learning path:

• Introduction
• Create Run Scripts Scheduled Tasks
• Define Scheduled Jobs
• Create Job Option Job Trigger Objects
• Create Register Scheduled Job
• Retrieve Results from Scheduled Job
• Knowledge Check
• Summary

Products: Azure, Entra Id, Azure Cloud Shell, Azure Powershell, Azure Virtual Machines, M365

Roles: Administrator

Level: Intermediate

Subjects: Architecture, Storage, Virtual Machine

Duration: 48 minutes

In this learning path, you practice creating segments with Dynamics 365 Customer Insights - Data. MB-7006

Modules in this learning path:

• Ingest Data Customer Insights
• Unified Customer Profile
• Working with Customer Insights
• Guided Project Create Manage Segments D365 Customer Insights Data

Products: Customer Insights Data

Roles: Data Analyst, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 296 minutes

Create and manage sensitive information types.

Units in this learning path:

• Introduction
• Sensitive Info Type Overview
• Compare Built Versus Custom
• Create Manage Custom
• Describe Custom with Exact Data Match
• Implement Document Fingerprinting
• Describe Named Entities
• Create Keyword Dictionary
• Knowledge Check
• Summary Resources

Products: M365

Roles: Auditor, Ip Admin, Risk Practitioner

Level: Intermediate

Subjects: Information Protection Governance

Duration: 67 minutes

A Shared Image Gallery simplifies custom image sharing across your organization. Custom images can be used to bootstrap deployment tasks like preloading applications, application configurations, and other OS configurations.

Units in this learning path:

• Introduction
• Create Managed Vm Image
• Create Image Azure Builder
• Create Azure Virtual Desktop Image Image Builder
• Plan for Image Update Management
• Manage License Session Hosts Run Windows Client
• Install Language Packs Azure Virtual Desktop
• Knowledge Check
• Summary

Products: Azure, Azure Virtual Desktop, Azure Virtual Machines

Roles: Administrator, Solution Architect

Level: Intermediate

Subjects: Virtual Machine

Duration: 53 minutes

Learn about creating teams from various approaches and managing teams' settings and membership. You'll also learn how to archive, restore, and delete a team.

Units in this learning path:

• Introduction
• Create Teams
• Create Team Existing Resource
• Plan Create Org Wide Teams
• Manage Teams
• Manage Users Team
• Configure Dynamic Membership
• Archive Delete Restore Team
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Data Management

Duration: 52 minutes

Learn how to create teams and channels, add apps and tools to your teams, and manage team settings as a team owner in Microsoft Teams.

Units in this learning path:

• Introduction
• Plan Your Team
• Get Your Team Up Running
• Manage Team
• Use Apps Tools
• Use Tasks App Teams
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Business Analyst, Business Owner, Business User, Student

Level: Beginner

Subjects: Communication, Collaboration, Custom App Development

Duration: 46 minutes

Work orders are used to track and manage maintenance jobs scheduled on assets in Asset Management for Dynamics 365 Supply Chain Management.

Units in this learning path:

• 01 Introduction
• 02 Create Work Order
• 03 Maintenance Forecast
• 04 Procure Work Order
• 04 2 Bill Customers Maintenance
• 05 Manual Update Asset Counter
• 06 Automatic Update Asset Counter
• 07 Maintenance Checklist
• 08 Maintenance Downtime
• 09 Add Fault Work Order
• 10 Work Order Report
• 11 Work Order Pool
• 12 Active Work Order Maintenance Job
• 13 Work Order Management Workspace
• 14 Exercise
• 15 Check
• 16 Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Process Workflow, Supply Chain Management

Duration: 118 minutes