Explore digital courses

Transportation management in Dynamics 365 Supply Chain Management helps you find the most efficient way to deliver goods to your customers. Transportation management calculates the least expensive and fastest way of delivering goods and lets you identify vendor and routing solutions for inbound and outbound orders.

Modules in this learning path:

• Configure Work with Transportation Management in Dynamics 365 Finance Ops

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 103 minutes

Warehouse management in Dynamics 365 Supply Chain Management helps optimize and streamline warehouse processes according to your individual needs and provides the insight into your inventory and the tools to help increase customer satisfaction and reduce costs.

Modules in this learning path:

• Configure Warehouse Management in Dynamics 365 Finance Ops
• Warehouse Implementation Supply Chain Management
• Inbound Operations Supply Chain Management
• Execute Across Warehouse Supply Chain Management
• Warehouse Mobile Configuration Supply Chain Management

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User, Administrator

Level: Intermediate

Subjects: Supply Chain Management

Duration: 359 minutes

Externalize configuration, secure sensitive settings, and attach persistent storage for applications running on Azure Kubernetes Service.

Units in this learning path:

• Introduction
• Define Configmaps
• Implement Secrets
• Persistent Storage
• Exercise Configure Apps
• Module Assessment
• Summary

Products: Azure Kubernetes Service

Roles: Developer

Level: Intermediate

Subjects: Containers

Duration: 72 minutes

Learning path for the Dynamics 365 finance and operations Apps bridge between Fundamentals and Core

Modules in this learning path:

• Introduce Configure Personalization Dynamics 365 Finance Operations Apps
• Configure Your Ui Dynamics 365 Finance Operations Apps
• Configure Your Data Dynamics 365 Finance Operations Apps

Products: Dynamics 365, Dynamics Finance, Dynamics Human Resources, Dynamics Scm

Roles: Business Analyst, Business User, Developer, Functional Consultant, Solution Architect

Level: Intermediate

Subjects: Process Workflow, Finance Accounting, Supply Chain Management

Duration: 67 minutes

Configure audit logging for Azure SQL Database and SQL Managed Instance to create tamper-resistant compliance records. Set audit action groups, route logs to Azure Monitor, Event Hubs, and immutable blob storage, and configure SQL Managed Instance–specific auditing to meet financial regulatory audit requirements.

Units in this learning path:

• Introduction
• Describe Azure SQL Auditing Capabilities
• Configure Audit Destinations
• Configure Auditing SQL Managed Instance
• Design Compliant Audit Strategy
• Knowledge Check
• Summary

Products: Azure, Azure SQL Database, Azure SQL Managed Instance, Azure Monitor

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security, Databases

Duration: 20 minutes

Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.

Units in this learning path:

• Introduction
• Design Call Flows Auto Attendants Call Queues
• Configure Auto Attendants Call Queues
• Deploy Channel Based Call Queue
• Configure Resource Accounts
• Configure Office 365 Groups Voicemail
• Interpret Call Queue Conference Mode
• Interpret Call Queue Routing Methods
• Configure Holidays
• Configure Custom Music Hold
• Deploy Manage Queues App
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 61 minutes

Evaluate periodic and continuous backup for Azure Cosmos DB, configure continuous backup, perform point-in-time recovery, and describe Azure Backup for Azure Cosmos DB.

Units in this learning path:

• Introduction
• Evaluate Backup Options
• Configure Continuous Backup
• Perform Point in Time Recovery
• Describe Azure Backup for Cosmos Db
• Exercise Recover Recovery Point
• Knowledge Check
• Summary

Products: Azure Cosmos Db, Azure Backup

Roles: Developer

Level: Intermediate

Subjects: Cloud Computing, Databases

Duration: 92 minutes

Do you need to set up default bins for your warehouse processes? This module shows how to configure bins on the location card.

Units in this learning path:

• 1 Introduction
• 2 Default Bins Location
• 3 Configure Bin Policies
• 4 Check
• 5 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Manufacturing Processes

Duration: 17 minutes

Learn to record and reconcile financial transactions, configure banks and cash flow forecasts, and automate updates in Dynamics 365 Finance.

Units in this learning path:

• 1 Config Cash Bank Introduction
• 2 Bank Transaction Types Groups
• 3 Cash Bank Management Parameters
• 4 Sepa Direct Debit
• 5 Iban Structures
• 6 Banks and Bank Check Layout
• Set Up Bank Accounts Customer
• Set Up Bank Accounts Vendor
• 7 Deposit Slips Refund Checks
• 8 Cash Flow Forecast Reports
• 9 Cash Flow Forecasting
• Set Up Cash Flow Automation
• Summarize Vendor Customer Payments
• 10 Exercise Create Bank Transaction Types Groups
• 13 Config Cash Bank Quiz
• 14 Config Cash Bank Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant

Level: Intermediate

Subjects: Finance Accounting

Duration: 138 minutes

Learn to configure every customer-facing channel in Dynamics 365 Contact Center. Set up chat and digital messaging channels, provision the voice channel with Teams Phone, apply advanced conversation settings, and deploy intelligent voice agents with multilingual support and compliant call recording.

Modules in this learning path:

• Configure Chat Digital Channels Contact Center
• Configure Voice Channel Contact Center
• Configure Advanced Channel Settings Contact Center
• Configure Voice Agents Contact Center

Products: Dynamics 365, Dynamics Contact Center, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 191 minutes

Meet your customers where they are. Learn to configure WhatsApp, SMS, live chat, and custom channels in Dynamics 365 Contact Center — all routing into a single unified workspace.

Units in this learning path:

• Introduction
• Overview Channels
• Configure Digital Channels
• Configure Chat Channel
• Configure Advanced Chat Settings
• Configure Custom Channel
• Knowledge Check
• Summary

Products: Dynamics Contact Center, Dynamics 365

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 47 minutes

This module examines how clients connect to Microsoft 365. It also provides instruction on how to configure name resolution and Outlook clients, and how to troubleshoot client connectivity.

Units in this learning path:

• Introduction
• Examine Automatic Client Configuration
• Explore Dns Records Required Client Configuration
• Configure Outlook Clients
• Troubleshoot Client Connectivity
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Business Applications, Compliance, Identity Access, Insider Risk, It Management Monitoring, Productivity, Security, Threat Protection

Duration: 25 minutes