Hire Desk Administrator Modern Apprentice

Job description

Job purpose: We are thrilled to offer a fantastic opportunity for the right candidate to join our JP Rentals team. Under the guidance of the Depot/Rentals Manager, you will receive hands-on experience, training, and support to work towards achieving a Modern Apprenticeship (SCQF Level 6) in Business & Administration. This 12-month apprenticeship is designed to provide vital administrative support to our Rentals Hire Desk while allowing you to develop essential skills in hire processes, administration, and customer service. Throughout the apprenticeship, you will gain valuable experience contributing to the smooth running of the Depot's daily operations, while building your expertise in business and customer service.

What will I learn? Customer Service: You will develop the skills to confidently manage customer queries Learn how to prioritise communications based on urgency and escalating when necessary Team Collaboration: Work closely with a skilled team, learning from your colleagues' knowledge and experience. Help the rentals operations succeed by contributing to the team’s efforts. Communication: Develop the ability to adapt your communication style to suit different work situations. Become confident in communicating with internal teams, customers, and suppliers Admin Support Tasks: Receive hands-on training and apply it to assist the Hire Desk team with rental processes, customer orders, and general administrative tasks. Become proficient in using and updating rental systems to ensure accurate and efficient record-keeping of hire agreements and customer information. Learn how to manage both electronic and manual rental records, including filing, archiving, and maintaining up-to-date digital files. As you gain experience, take on front-desk duties such as greeting visitors, answering phone calls, and directing inquiries to the appropriate team members. Over time, you’ll become competent in coordinating and assisting with the collection, delivery, and movement of the rental fleet, gaining valuable insight into fleet logistics and management. Assist the Hire Desk team/rentals manager with various tasks, helping to improve the overall efficiency of day-to-day operations Compliance: Learn how to handle rental data responsibly, following company rules and legal guidelines to keep everything accurate and private. Understand health and safety rules that apply to the hire desk and depot environment. Learn about the different administrative tasks at the Hire Desk and how they help the business run smoothly. Understand and follow the company’s policies and procedures, making sure you meet expectations and maintain a professional attitude. Throughout your apprenticeship, you will receive continuous support, feedback, and coaching from our experienced team members. Regular monitoring of both on-the-job and theoretical learning will help you progress and succeed in your role.

What qualifications or qualities are required? We are looking for an enthusiastic candidate who has: A genuine interest in how a business runs and a desire to develop key skills in administration. A passion for learning and growing through hands-on experience and training. A positive attitude towards providing excellent service to customers and helping meet their needs. A commitment to balancing both the practical work and the learning required for the apprenticeship. Enjoys communicating with others, whether it's with colleagues or customers. Can focus on doing tasks accurately and to a high standard. The ability to be a positive and helpful team member. A good understanding of how to stay organised, manage time effectively, and handle multiple tasks at once.

Posted 14 days ago