Digital Marketing / Customer Service Modern Apprentice

Job description

Job purpose: Reporting to Customer Engagement Lead and E-Commerce Lead. We are an ever-expanding home and garden business operating via mail order only. We are looking for someone to take on the role of eCommerce business and customer service associate. This is a brand new role that will allow you to learn all the necessary skills within the Customer Service and Marketing teams within our office and will be fully upskilled across the teams. Applicant must be a hardworking and actively focused individual willing to work collaboratively with our small team on pushing the business forward. The main aspect of this role will be working on expanding and enhancing our existing ecommerce sales channels and customer care involved on these channels. A good grasp of English and knowledge of writing short, descriptive, and engaging text is also preferred. The successful applicant will begin in our Customer Service department, and once fully trained and confident will move on to learn all tasks involved in our listing department. Photoshop experience is preferred as digital photo manipulation will be part of the role. We are looking for someone with a good eye for design and a keen interest in ensuring our store maximizes sales and is pleasing on the eye for our customers. The applicant must have a keen eye for detail and a strong work ethic. We are looking for a dedicated worker who is able to multi-task and adapt to changes within the business.

What will I learn? As part of a varied and comprehensive role, the successful candidate will be undertaking a variety of duties including: • Performs clerical duties, including, but not limited to, answering calls, replying to customer queries across a variety of platforms, interacting with clients, visitors, and vendors • Photocopies, scans, and files appropriate documents • Answers customer questions and confirms customer orders • Processing of returns received into our warehouse • Problem solving issues surrounding faulty stock for customers • Create listings of items on multiple marketplace channels The successful candidate will be working towards achieving their SCQF 6 in Digital Marketing.

What qualifications or qualities are required? Skills and Qualifications: • Previous experience in a related field is preferred • Self-Driven • Excellent Customer Care Skills • Exceptional Communication Skills • Proficiency in Microsoft Office Programs • Attention to Detail • Excellent Typing Skills • Strong Problem-Solving Skills • Excellent Organisational Skills • Highly Motivated and Ability to Prioritize Efficiently • Ability to Work Alone or As Part of a Team • Enthusiastic and Reliable • Knowledge of Basic Office Management Procedures • Reliable

Posted 15 days ago