Airport information assistant
Give passengers in an airport accurate information about flights and services and clear directions so they can get to departure gates on time.
About the job
What it's like
You would give passengers in the airport accurate information about flights and schedules. You'd provide clear directions so they can find their way around the airport.
You'd help people with information about changes to flights, including passengers who may be impatient or angry after a tiring journey or delays.
You would:
Give out information about flights and airport services
Direct passengers to find their way around the airport, for example, to send them to the right departure gate
Answer telephone enquiries
Make announcements on the public address system
Handle complaints
Update and monitor the computerised flight information system
Most of your time would be spent at the information desk in the main concourse, working as part of a small team.
In smaller airports you may also exchange foreign currency, book hotels and car hire and deal with lost property.
Explore more information about this job
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Related industries
Many jobs can be done in lots of different industries. We've highlighted the ones we think are most important for this job.
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Tourism and hospitality
Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Meta skills
Here are some of the meta skills you'll need to do this job.
- empathising
- respecting
- cooperating
- verbal communication
- attention to detail
- positive attitude
Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore each section to find more information about getting into this career.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
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Administration and Information Technology
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Cantonese
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English and Communication
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French
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Gaelic (Learners)
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Gàidhlig
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German
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Italian
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Mandarin
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Spanish
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Skills for Work: Travel and Tourism
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Urdu
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Modern Languages
There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF levels 4-6.
Relevant qualifications are:
National Certificate in International travel with Airport Ground Operations (SCQF Level 6): entry requires three National 5 qualifications
NQ Check-in to Travel (SCQF 5): no formal qualifications required for entry
Any qualifications and experience that demonstrate helping customers and an interest in travel, tourism or hospitality such as Skills for Work Travel and Tourism (SCQF Level 4/5) may be helpful.Communication and language qualifications may also be of value such as SQA Modern Languages for Life & Work Award (SCQF 3/4).Relevant work-based qualifications such as a City & Guilds Diploma in Aviation Operations on the Ground (SVQ Level 2/3) or be willing to work towards qualifications once in a job.Some employers also value qualifications including the Scottish Vocational Qualification Diploma in Passenger Carrying Vehicle Driving (Bus and Coach).
To be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
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