Course description
This course consists of 2 mandatory units:
A further 8 optional units can be chosen from an extensive list of units reflecting the wide range of Customer Service job roles.
The Diploma is suitable for:
- individuals who are currently in employment and who wish to obtain a formal qualification or a qualification as part of an apprenticeship programme
- employees who wish to complete short continuing professional development courses
Entry requirements
No prior qualifications or knowledge are required to undertake this qualification.
Progression
The level 6 award could provide progression to:
- an Award, Certificate or Diploma in a related sector
- employment in the services sector, perhaps as a customer relations officer
Course options
Course Type: Work based training
Details
Date: 01/08/2025 to 31/07/2026 Cost: £1450
Venue details
Off Site