Results help

We're here to help you, no matter what your results are.

Find out how our Results Helpline can answer your questions. We also have information about further support and what your options might look like.

Our Results Helpline

Got your results and want to speak with someone? You may have questions about your grades or be considering what to do next. The Skills Development Scotland Results Helpline is here for you.  

Our careers advisers can offer you information, advice and guidance to support you.  

Call the Results Helpline

Our helpline is now open, call 0808 100 8000

There's lots of things you can chat about with our advisers, including: 

  • course vacancies at UK colleges and universities 
  • UCAS Confirmation and Clearing 
  • Foundation, Modern and Graduate Apprenticeships  
  • jobs, volunteering and training options 
  • staying on at school 

The 2022 Results Helpline opening hours are: 

  • Tuesday 9 and Wednesday 10 August from 8am to 8pm  
  • Thursday 11 and Friday 12 August from 9am to 5pm  
  • Monday 15 to Wednesday 17 August from 9am to 5pm  

Speak to someone in-person

There are SDS career centres across Scotland.  

You can get help on a wide range of subjects, including SQA results. You can also talk to careers advisers about: 

  • the local job market 
  • searching for jobs and courses 
  • CVs and interview preparation 
  • apprenticeships,  
  • education and training, 
  • labour market information (such as where jobs might be in the future) 

Find your closest SDS career centre

British Sign Language users

BSL users can use Contact Scotland. You can use their app to sign with an interpreter who will make the phone call for you. 

Young Person's Guarantee

SDS results help is a key contribution to the Scottish Government’s Young Person’s Guarantee. This supports every 16 to 24-year-old in Scotland into a work or learning opportunity.

Commonly asked questions about exam results

Our adviser Pauline Graham, who helps run the Results Helpline, answers some of the most common questions that come up about results. 

How are National 2 to Advanced Higher courses graded?

Courses at National 2, National 3, and National 4 levels are not graded — the units that make up the course are assessed as pass or fail.

Courses at National 5, Higher and Advanced Higher are graded A to D. These courses are usually assessed by a combination of internally assessed units and an external (graded) assessment. External assessments are graded by SQA markers as either A, B, C or D, and this is the grade that will appear on your certificate on Results Day.

My results do not meet the conditions of my firm choice, but I have been accepted by my insurance choice. What happens now?

Your place at your insurance choice will be confirmed and UCAS will send you a letter in the post. This letter will confirm the course you'll study and explain if there’s anything else you need to do.

I have not heard from my choices. What should I do?

If you have not met the conditions, they may still be considering your application. Whether or not they can make you an offer will depend on whether there are remaining places and the performance of other applicants. Bear in mind that not all applicants get their results at the same time and the university or college may have to wait a few days to see if there are any spaces.

If you have met all the conditions, but still have not heard from them, check they’re not waiting for further details from you – for example, your exam certificates or health checks.

If the university or college has everything they should need, contact them directly to find out what's happening.

I've met the grades for my firm offer, but I want to change to my insurance choice. What should I do?

As soon as you were accepted by your 'firm choice', your 'insurance choice' would have been informed – this means that your insurance place will no longer be held for you.

Firstly, you'll need to contact your insurance choice college or university to see if they can still offer you a place on the course of your choice. Once they have agreed to this, you should contact your firm choice institution to advise them of your plans.  If your firm choice agrees to withdraw your offer, you'll be entered into Clearing where your insurance choice can then make you an offer. 

When making this decision, remember that there are no guarantees. Once your firm offer has been cancelled, you cannot automatically go back to this. If you wish to explore what's out there, discuss your options with a careers adviser on the Results Helpline. 

I did not meet the grades for my firm choice, but I do not want to go to my insurance choice. Can I apply elsewhere?

You should contact your insurance choice university or college to discuss your situation. If they agree to withdraw your offer, you can then apply for another course in Clearing.

Make sure to check the course you want to apply to is willing to offer you a place. Once you withdraw your insurance choice, you cannot go back.

I did not meet the grades, but my university or college has not yet declined my place. What should I do?

Even if you did not meet the conditions, the university or college might still be prepared to accept you or may be considering whether to offer you a place on an alternative course. Speak to them directly to discuss your options.

Information on the different options open to you

My World of Work can help you explore your options if you're unsure about what you want to do next. 

illustrated characters round a table thinking of options

Discover what opportunities are out there

Find more than 30,000 jobs, courses, apprenticeships and volunteering options all in one place with the Opportunity Finder. The Young Person's Guarantee aims to connect every 16 to 24 year old in Scotland to an opportunity. 

Explore opportunities
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If you're not ready to make decisions — we're here to help

If you're feeling overwhelmed, anxious or worried, that's okay. If you're not ready to look at options right now, that's also okay. We have support and resources available for your wellbeing that you can access any time you need.

Access wellbeing support