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This certificate earner has advanced technical skills in IT support, such as supporting and troubleshooting hardware, networks, software, operating systems, cloud computing solutions, virtual machines, and security measures. Through completion of a comprehensive curriculum, application-based assessments, and authentic experiential learning, the earner has developed workplace and career management skills and industry knowledge, and is prepared for an IT support career across industries.

This certificate earner has advanced skills in UX design, such as redesigning existing and designing new digital products using information architecture, wireframes, prototypes, navigation design, UI design, and usability testing. Through completion of a comprehensive curriculum, application-based assessments, and authentic experiential learning, the earner has developed workplace and career management skills and industry knowledge, and is prepared for a UX design career across industries.

Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.

Modules in this learning path:

• Implement Configure Microsoft Dynamics 365 for Field Service
• Implement Work Order Management Agreements Inventory and Purchasing
• Define Agreements
• Use Service Level Agreements Entitlements
• Custom Apps Field Service
• Get Started Mobile App
• Configure Field Service Mobile

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 404 minutes

Learn how to implement certifications in academic programs.

Modules in this learning path:

• Academic Program Certifications Define Requirements
• Academic Program Certifications Design Program Curricula
• Academic Program Certifications Prepare Program Approval
• Academic Program Certifications Design Program Launch

Products: Azure

Roles: Student, Developer, Higher Ed Educator, School Leader

Level: Beginner

Subjects: Employee Engagement

Duration: 81 minutes

Learn about different compliance capabilities for Microsoft Teams, including sensitivity labels, retention policies, DLP policies, communication compliance, and information barrier policy.

Units in this learning path:

• Introduction
• Create Manage Sensitivity Labels
• Create Manage Retention Policies
• Create Manage Data Loss Prevention Policies
• Deploy Communication Compliance
• Enable Scoped Directory Search
• Create Information Barrier Policy
• Create Security Compliance Alerts
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Compliance

Duration: 60 minutes

Learn about different security capabilities for Microsoft Teams, including Conditional Access, multifactor authentication, Safe Attachments, Safe Links, and Defender for Cloud Apps.

Units in this learning path:

• Introduction
• Configure Conditional Access Multifactor Authentication
• Configure Safe Attachments
• Configure Safe Links
• Examine Defender Cloud App
• Monitor Security Reports
• Enhanced Encryption Policies
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Security

Duration: 40 minutes

Define and create incident types to use as templates when you are creating work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.

Units in this learning path:

• 1 Introduction
• 2 Define
• 3 Create
• 4 Using
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 42 minutes

Learn how to create and perform inspections in Microsoft Dynamics 365 Field Service. Prepare for MB-240.

Units in this learning path:

• 1 Introduction
• 2 Create
• 3 Associate
• 4 Perform
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 40 minutes

Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.

Units in this learning path:

• 1 Introduction
• 2 Setup
• 3 Work Orders
• 4 Calls
• 5 Bookings
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Field Service, Dynamics Remote Assist

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Field Management, Frontline Support, Remote Hybrid Work

Duration: 30 minutes

Learn how you to Integrate Power Automate flows and Dataverse.

Modules in this learning path:

• Use Dataverse Triggers Actions
• Extend Dataverse Power Automate

Products: Power Platform, Power Automate, Dataverse

Roles: Maker, Developer

Level: Intermediate

Subjects: Productivity

Duration: 103 minutes

The procurement functionality in Dynamics 365 Supply Chain Management and Dynamics 365 Field Service can be integrated through dual-write, and the resulting cross-functional use cases are enabled through table mappings, solution logic, views, and forms.

Units in this learning path:

• 1 Introduction
• 2 Prerequisites Install
• 3 Synchronization
• 4 Mappings
• 5 Supported Scenarios
• 6 Status Management
• 7 Sync Procurement Data
• 8 Check
• 9 Summary

Products: Dynamics 365, Dynamics Scm, Dynamics Field Service

Roles: Functional Consultant, Administrator, Business User

Level: Intermediate

Subjects: Field Management, Supply Chain Management

Duration: 64 minutes

Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.

Units in this learning path:

• Introduction
• Describe Teams
• Describe Teams Administration
• Diagnose Common Teams Problems
• Use Troubleshooting Methodology
• Perform Initial Data Collection
• Develop Implement Plan of Action
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Support Engineer

Level: Advanced

Subjects: Communication, Collaboration

Duration: 43 minutes