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This learning path introduces learners to the core capabilities of Dynamics 365 Customer Insights - Journeys. You also learn about Customer Insights - Data. Together they comprise the Dynamics 365 Customer Insights product. This learning path also covers other marketing apps that you can use to support your marketing efforts.

Modules in this learning path:

• Explore Dynamics 365 Marketing
• Describe Dynamics 365 Marketing Capabilities 2

Products: Dynamics 365

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 95 minutes

This learning path introduces learners to Dynamics 365 Field Service. You'll learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.

Modules in this learning path:

• Explore Dynamics 365 Field Service
• Describe Scheduling Process

Products: Dynamics 365, Dynamics Field Service

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Field Management

Duration: 87 minutes

This learning path introduces learners to Dynamics 365 Sales. You'll learn about the core product capabilities and other tools, including Microsoft Sales Copilot, that you can use to successfully and effectively manage the sales process. 

Modules in this learning path:

• Explore Dynamics 365 Sales
• Leverage Sales Capabilities

Products: Dynamics 365, Dynamics Sales

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 108 minutes

Learn how to extend Viva Connections with custom Adaptive Card Extensions using nothing but your existing web development skills. You'll learn about the scenarios where they're most suitable and how to build them.

Units in this learning path:

• Introduction
• Exercise Install Development Tools for Extending Viva Connections
• Extend Viva Connections with Adaptive Card Extensions
• Exercise Extend Viva Connections with Adaptive Card Extensions
• Knowledge Check
• Summary

Products: M365, Viva Connections

Roles: Developer

Level: Beginner

Subjects: Employee Engagement

Duration: 27 minutes

Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.

Units in this learning path:

• Introduction
• Understand How Teams Interacts
• Configure Compliance Recording
• Configure Integrate Certified Contact Center
• Design Deploy Voice Bots
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication, Compliance

Duration: 43 minutes

Explore DevOps capabilities such as continuous planning and continuous collaboration and prepare for Exam AZ-400: Designing and Implementing Microsoft DevOps Solutions.

Modules in this learning path:

• Analyze Devops Continuous Planning Intergration
• Introduce Foundation Pillars Devops
• Characterize Devops Continous Collaboration Improvement
• Explain Devops Continous Delivery Quality
• Route System Feedback

Products: Azure, Azure Devops

Roles: Devops Engineer, Administrator, Developer, Solution Architect

Level: Beginner

Subjects: Collaboration

Duration: 104 minutes

Learn how to use Microsoft Teams to schedule and manage meetings, facilitate and participate in meetings, and produce live events that connect people and drive collaboration.

Units in this learning path:

• Introduction
• Manage Meetings Appointments
• Facilitate Participate Teams Meetings
• Use Breakout Rooms Teams
• Produce Live Event
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Business Analyst, Business Owner, Business User, Student

Level: Beginner

Subjects: Collaboration

Duration: 36 minutes

This credential earner has knowledge of mentoring, its benefits, and the stages in the mentoring process. The earner understands the skills required to be an effective mentor, how to apply effective communications skills to foster relationship building, and how to help evaluate mentees’ needs and provide appropriate feedback. The earner is aware of two approaches that mentees use in professional or educational contexts and how to mentor using them: project-based learning and design thinking.

Learn about AI Builder licensing, including the two levels of licensing, how to purchase the product add-on, and how to manage AI Builder capacity.

Units in this learning path:

• 1 Introduction
• 2 Included Premium Features
• 3 Get Premium License
• 4 Manage Capacity
• 4a Check
• 5 Summary

Products: AI Builder, Power Platform, Power Automate

Roles: Maker, Business User

Level: Beginner

Subjects: Productivity

Duration: 40 minutes

Asset Management is an advanced module for managing assets and maintenance jobs in Dynamics 365 Supply Chain Management.

Units in this learning path:

• 01 Overview
• 02 Terminology
• 03 Functional Locations
• 04 Assets Work Orders
• 04 3 Tasks Mobile
• 04 4 Integration
• 04 5 Guides
• 05 Check
• 06 Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Beginner

Subjects: Supply Chain Management, Field Management

Duration: 76 minutes

This module will focus on the initial deployment of the Connected Field Service add-on for Dynamics 365 for Field Service. The module will walk you through the installation and an understanding of the components installed as part of the out of the box template application.

Units in this learning path:

• 1 Connected Field Service Overview
• 2 Choose a Deployment Type
• 3 Install Connected Field Service
• 4 Process Telemetry
• 5 Register a Device
• 6 Knowledge Check
• 7 Summary Clean Up

Products: Dynamics 365, Dynamics Field Service, Azure, Azure Iot Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Iot, Field Management

Duration: 66 minutes

Dynamics 365 Commerce delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences. Dynamics 365 Commerce enables you to build brand loyalty through personalized customer engagements, increase revenue with improved employee productivity, optimize operations to reduce costs and drive supply chain efficiencies, ultimately delivering better business outcomes.

Modules in this learning path:

• Introduction Dynamics 365 Commerce
• Get Started Commerce Channels
• Copilot Enrich Commerce Operations
• Chat Integrations Commerce
• Get Started Business to Business Commerce

Products: Dynamics 365, Dynamics Commerce, Mscloud Retail, Industry Solutions

Roles: Business User, Functional Consultant, Administrator, Developer

Level: Beginner

Subjects: Marketing Sales

Duration: 275 minutes