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This module helps you understand the People Success Habits, focusing on how to have robust, high quality, and continuous conversations with your team.

Units in this learning path:

• Why Does Building People Success Habits Matter
• How Create Meaningful People Success Habits
• How Use People Success Habits
• How Enable Managers Develop People Success Habits
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 41 minutes

Tools like Microsoft 365 apps, embedded intelligence features, and the Dynamics 365 Sales mobile app empower your salespeople to use Dynamics 365 Sales to its fullest potential. This learning path covers the additional tools and applications that allow your sales team to create cohesive customer experiences, even on the go.

Modules in this learning path:

• Use Services Model Driven Apps
• Get Started Sales Mobile App

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 134 minutes

Emails and calendars are fundamental to modern workplace productivity, and the Office 365 Outlook Connector in Power Automate helps supercharge the way that you manage them. Whether it's sending dynamic emails with attachments, automating meeting requests, or tracking email activity, this connector allows you to streamline and optimize your communication and scheduling tasks. Instead of spending time on repetitive, manual processes, you can create efficient, automated workflows that keep your email and calendar working for you.

Units in this learning path:

• Introduction
• Explore Triggers Actions
• Exercise Send Email
• Exercise Create Meeting Request
• Troubleshoot Connector
• Check
• Summary

Products: Power Automate, Office Outlook, Office Sp

Roles: Maker, Functional Consultant

Level: Beginner

Subjects: Productivity

Duration: 49 minutes

Learn how to configure historical information and communication tools to help your service representatives be more productive.

Units in this learning path:

• 1 Introduction
• 2 Timeline Configuration
• 3 Email Agents
• 4 Configure Email
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Productivity

Duration: 57 minutes

Ensure app and website compatibility with Microsoft Edge

Units in this learning path:

• Introduction
• Use Internet Explorer Mode for Legacy Sites
• Configure Enterprise Mode Site List Manager for Legacy Sites
• Enable Enterprise Mode Using Group Policy
• Knowledge Check
• Summary Resources

Products: M365, Office 365, Microsoft Edge, Internet Explorer

Roles: Administrator

Level: Intermediate

Subjects: Productivity, Business Applications

Duration: 22 minutes

This credential earner demonstrates a foundational understanding of entrepreneurial concepts required to launch a new business, product, or service. This includes decision making, entrepreneurship skills, using tools and models for business, context analysis, planning, and social impact. This credential is designed for new business owners, individuals wanting to grow a business already launched, or learners interested in entrepreneurship.

This credential earner demonstrates a foundational understanding of marketing to support entrepreneurs and individuals launching new businesses, products, or services. This includes using the Lean Startup methodology, conducting a market analysis, creating a marketing strategy and plan, as well as understanding sales skills and tools. This credential is designed for new business owners, individuals wanting to grow a business already launched, or learners interested in entrepreneurship.

This credential earner understands mindfulness concepts and techniques, and has learned how to apply mindfulness practices for various situations. The individual understands how to further develop focus and self-awareness. The earner can use these skills as a foundation for further study in mindfulness and to apply mental and emotional management in any career path they choose.

To refine a draft, you can adjust the tone or length of the response. For example, you can ask Copilot in Outlook to make the email more formal or casual, or to make it longer or shorter.

Units in this learning path:

• Introduction
• Describe Use Cases Dynamics 365 Marketing
• Describe Email Marketing
• Describe How Target Customers Using Segments Subscription Lists
• Describe Customer Journeys
• Describe Lead Generation Qualification
• Describe Event Management Features Capabilities
• Describe Use Cases Copilot
• Knowledge Check
• Summary

Products: Dynamics 365

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 44 minutes

This module introduces Dynamics 365 Field Service. It starts with an overview of the typical field service lifecycle, and then discusses how to manage work orders and inspections in Dynamics 365 Field Service. Learners are introduced to the Dynamics 365 Field Service mobile app, which allows technicians to work effectively and efficiently in the field.

Units in this learning path:

• Introduction
• Describe Use Cases Dynamics 365 Field Service
• Describe Work Order Lifecycle
• Describe Incident Types Service Tasks
• Describe Copilot Field Service
• Describe Inspections Dynamics 365 Field Service
• Describe Dynamics 365 Field Service Mobile App
• Field Service App Outlook Using Copilot
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Field Management

Duration: 58 minutes

This module introduces learners to Dynamics 365 Sales focusing on managing leads, lead qualification, opportunities and sales orders as part of the standard sales lifecycle.

Units in this learning path:

• Introduction
• Describe Use Cases Dynamics 365 Sales
• Review Sales Lifecycle
• Describe Leads Process Qualifying Leads
• Describe Product Catalog
• Describe Opportunity Management Process
• Describe Sales Order Processing
• Describe Dynamics 365 Sales Business Process Flows
• Describe Sales Accelerator
• Describe Copilot Sales
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 63 minutes

This module provides a comprehensive overview of Microsoft 365 security foundations, guiding learners through Zero Trust principles, integrated security tools, layered protection strategies, threat intelligence, identity and access management, and best practices for maintaining a secure cloud environment.

Units in this learning path:

• Introduction
• Analyze Zero Trust Security Model
• Implement Zero Trust Microsoft 365
• Examine Threat Protection Intelligence
• Explore Identity Authentication
• Manage Access Permissions
• Explore Identity Access Management
• Troubleshoot Monitor Identity Security
• Knowledge Check
• Summary

Products: M365, M365 Admin Center, M365 Enterprise

Roles: Administrator, Functional Consultant

Level: Beginner

Subjects: Application Management, Productivity

Duration: 81 minutes