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With Amazon Connect you can stream real-time contact center data for building custom business solutions. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect data streaming. You will explore design…

An Amazon Connect Flow defines how a contact experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR), and optimize routing. For example, by using Flows, IVR…

Contact centers continuously strive to improve customer experience by offering effective and personalized experiences. By using AWS Lambda functions in Amazon Connect flows, experience designers can use external data sources to provide better…

Amazon Connect offers the flexibility to access contact center data by making available multiple integration options. Organizations can access Amazon Connect data using data streaming capabilities. By using the built-in AWS Lambda integration, and…

In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or…

With Amazon Connect Contact Events, organizations can gain real-time insights they need to optimize operations in their contact centers. You can create analytics dashboards to track contact activity, or integrate applications that react to events…

This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and…

With Amazon Data Firehose, you can capture, transform, and deliver streaming data to various destinations in near†real time. In this course, you will learn the benefits and technical concepts of Firehose. If you are new to the service, you will…

In this course you will learn about the purpose and key capabilities of Amazon DataZone, including how it can help organizations better govern, share, and derive value from their data assets. The course will guide you through identifying the…

Learning Plan pulls together training content for a particular role or solution, and organizes those assets from foundational to advanced. Use Learning Plans as a starting point to discover training that matters to you. This Learning Plan covers…

A Learning Plan pulls together training content for a particular role or solution, and organizes those assets from foundational to advanced. Use Learning Plans as a starting point to discover training that matters to you. This Learning Plan covers…

In this course, you explore Amazon DynamoDB data modeling concepts and use cases to help improve your application's performance, scalability, and resource utilization goals. This course includes the following: Use cases, video demonstration, and…