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In this eight-course curriculum, you will learn about best practices and recommendations for using MySQL. The course provides an overview of managed MySQL through Amazon Aurora MySQL and Amazon Relational Database Service (Amazon RDS) MySQL. You…

In this fourteen-course curriculum, you will learn best practices and recommendations for using PostgreSQL. These courses provide an overview of managed PostgreSQL with Amazon Aurora and Amazon Relational Database Service (Amazon RDS) and detailed…

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some…

With Amazon CloudFront, you can deliver digital content to users around the world quickly and reliably through a global network of edge locations. The service stores copies of your content in data centers worldwide. When users access your website…

Imagine that you are the manager of a growing customer service department. Your team handles hundreds of calls each day, but you are noticing bottlenecks in your processes. Customers must repeat information to different agents, wait times are…

Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly…

With Amazon Connect you can stream real-time contact center data for building custom business solutions. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect data streaming. You will explore design…

An Amazon Connect Flow defines how a contact experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR), and optimize routing. For example, by using Flows, IVR…

Contact centers continuously strive to improve customer experience by offering effective and personalized experiences. By using AWS Lambda functions in Amazon Connect flows, experience designers can use external data sources to provide better…

Amazon Connect offers the flexibility to access contact center data by making available multiple integration options. Organizations can access Amazon Connect data using data streaming capabilities. By using the built-in AWS Lambda integration, and…

In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or…

With Amazon Connect Contact Events, organizations can gain real-time insights they need to optimize operations in their contact centers. You can create analytics dashboards to track contact activity, or integrate applications that react to events…