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Learn how to configure Field Service resources.

Units in this learning path:

• 1 Bookable Resources Overview
• 2 Set Up and Configuration
• 3 Define Bookable Resources
• 4 Work with Crews Facilities and Pools
• 5 Configure Entities for Urs
• 7 Knowledge Check
• 8 Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 51 minutes

Learn how to set up Engineering Change Management for Microsoft Dynamics 365 Supply Chain Management.

Units in this learning path:

• 1 Introduction
• 2 Engineering Severities
• 3 Severity Rule Sets
• 4 Product Owners
• 4 2 Engineering Worfklows
• 5 Exercise
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Scm

Roles: Administrator, Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Change Management

Duration: 46 minutes

Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

Units in this learning path:

• Introduction
• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms Management Options
• Manage Surface Hub
• Configure Microsoft Teams Sip Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning Sign Teams Phones
• Update Microsoft Remotely
• Manage Microsoft Teams Device Tags
• Knowledge Check
• Summary & Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 82 minutes

Developing and deploying true omnichannel solutions are critical to the success of any organization that provides customer service to its customers. By ensuring the unified and contextual experience regardless of the channel used, organizations can increase customer satisfaction, resolve issues faster, and increase revenue. With Dynamics 365’s Omnichannel for Customer Service solution, organizations deploy a true Omnichannel solution that exists inside the Dynamics 365 organization that they use every day.

Modules in this learning path:

• Getting Started Omnichannel
• Omnichannel Chat
• Get Started Voice Channel
• Sms Channels
• Social Channels
• Configure Apple Message Business Google Business Messages
• Omnichannel Power Virtual Agents

Products: Dynamics 365, Dynamics Customer Service

Roles: Administrator, Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Customer Relationship Management

Duration: 448 minutes

Do you want to understand your application monetization responsibilities? In this module, you'll learn about monetization responsibilities, and where to find useful guides and documentation.

Units in this learning path:

• 1 Introduction
• 2 Responsibilities
• 3 Documentation Examples
• 4 Check
• 5 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Subjects: Marketing Sales

Duration: 23 minutes

This module provides a high-level overview of software as a service (SaaS) offers in the commercial marketplace.

Units in this learning path:

• 1 Introduction
• 2 What Is Saas Offer
• 3 Get Ready Create Saas Offer
• 4 Saas Offer Technical Configuration
• 5 Publish Saas Offer Partner Center
• 6 Knowledge Check
• 7 Summary

Products: Azure Marketplace, Azure

Roles: Business User, Business Owner, Technology Manager, Administrator

Level: Beginner

Subjects: Marketing Sales, Cloud Computing

Duration: 34 minutes

Do you need to create webinars? This module explains the process of creating a webinar event within Dynamics 365 Customer Insights - Journeys.

Units in this learning path:

• 1 Introduction
• 2 Configure
• 3 Create
• 3a Create Teams
• 4 Connect
• 5 Check
• 6 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 56 minutes

Learn to create, manage, and publish on-site events with Dynamics 365 Customer Insights - Journeys, including registration and logistics.

Units in this learning path:

• 1 Introduction
• 2 Website
• 3 Customize
• 4 Create
• 5 Sessions
• 6 Registration
• 7 Team
• 11 Logistics
• 13 Publish
• 14 View
• 15 Exercise
• 16 Check
• 17 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 100 minutes

Learn about creating teams from various approaches and managing teams' settings and membership. You'll also learn how to archive, restore, and delete a team.

Units in this learning path:

• Introduction
• Create Teams
• Create Team Existing Resource
• Plan Create Org Wide Teams
• Manage Teams
• Manage Users Team
• Configure Dynamic Membership
• Archive Delete Restore Team
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Data Management

Duration: 52 minutes

Learn how to create teams and channels, add apps and tools to your teams, and manage team settings as a team owner in Microsoft Teams.

Units in this learning path:

• Introduction
• Plan Your Team
• Get Your Team Up Running
• Manage Team
• Use Apps Tools
• Use Tasks App Teams
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Business Analyst, Business Owner, Business User, Student

Level: Beginner

Subjects: Communication, Collaboration, Custom App Development

Duration: 46 minutes

Do you need to create sales documents like quotes, orders, and invoices? This module provides basic information you should know to create these documents in Dynamics 365 Business Central.

Units in this learning path:

• 1 Quote
• 2 Blanket
• 3 Manage
• 3a Configure
• 4 Products
• 5 Multiple
• 6 Sell
• 7 Codes
• 8 Drop
• 8a Special
• 9 Exercise
• 10 Check
• 11 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 113 minutes

Salespeople engage with multiple customers every single day. They're responsible to qualify leads, nurture opportunities and to do so they need to be laser focused and act effectively in a timely manner. Sales organizations continuously invest in ongoing training and coaching so that salespeople are familiar with best practices and operate according to the business processes recommended in their organization. Sequences help sellers align to these processes by following a predefined set of consecutive actions reflecting their sales organization best practices. In this module, you learn how to create and manage sequences for your organization. The following tutorials help you get started with creating a basic sequence, connecting it to a record, modifying it, and so forth.

Units in this learning path:

• 1 Introduction
• Work List
• 2 Basic
• 3 Connect
• 4 Disconnect
• 5 Edit
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales, Process Workflow

Duration: 49 minutes