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This credential earner understands methodologies and best practices for building rapport and engaging in productive communication. The individual knows communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. They know personality and behavioral characteristics critical to customer success, show an ability to self-evaluate personality strengths and weaknesses, and can apply strategies to improve upon these attributes.

This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.

This credential earner has applied technical knowledge of supervised learning techniques such as classification and regression algorithms. This individual has the knowledge to apply various supervised learning techniques to real-world problems and effectively assess the performance of machine learning models. The learner is also familiar with the skills required for success in a related job role.

This credential earner has applied technical knowledge of principles and techniques of unsupervised learning. The individual has the knowledge of methods, applications, and challenges of unsupervised learning. The learner is also familiar with the skills required for success in a related job role.

This credential earner has developed an understanding of wellbeing concepts and has learned techniques to further develop focus and self-awareness in their personal wellbeing. The individual also has an awareness of the issues that impact the wellbeing of others. The earner can use these skills as a foundation for further study in their wellbeing and mindfulness, and to apply coping skills in their everyday life and in any career path they choose.

This credential earner understands key skills for professional success and core soft skills needed in the information technology workforce. This includes creating and delivering presentations; using agile approaches for working professionally to deliver quality work and experiences to customers; collaborating effectively with teams; communicating with impact; dealing with challenges in a controlled and focused manner; and solving problems and implementing solutions.