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Learn how to create professional and engaging presentations for large audiences in Microsoft Teams.

Units in this learning path:

• Introduction
• Network Device Interface Custom Layouts
• Use Live Events
• Improve Event Audio
• Knowledge Check
• Summary

Products: Office Teams, Viva Engage

Roles: Business User, Administrator

Level: Beginner

Subjects: Communication, Collaboration

Duration: 36 minutes

Bring-your-own-device (BYOD) spaces and bookable desks are essential for a hybrid workspace. Learn how to configure buildings and floors, set up desk pools, and enable desk booking in Microsoft Places.

Units in this learning path:

• Introduction
• Explore Byod Spaces Bookable Desks
• Prepare Byod Spaces Peripherals
• Configure Buildings Floors
• Configure Bookable Desks Desk Pools
• Enable Desk Booking Microsoft Places
• Manage Monitor Byod Spaces
• Knowledge Check
• Summary

Products: M365

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Infrastructure, It Management Monitoring, Productivity

Duration: 51 minutes

One of the main advantages to Dynamics 365 Field Service is the ability to configure it based on your organization needs. Configuration options might include Identifying key configuration considerations, defining products and services, and other related factors and the defining the necessary Work Order Types, substatuses, service territories, and account configuration that will support the desired Functionality.

Units in this learning path:

• 1 Key Field Service Configuration Considerations
• 2 Defining Field Service Products and Services
• 3 Working with Work Order Types Territories and Statuses
• Implement Configure Microsoft Dynamics 365 for Field Service Resolutions
• 4 Defining Incident and Service Task Types
• Summarize Records with Copilot
• 5 Defining Account Preferences
• 6 Configuring Field Service Settings
• 7 Knowledge Check
• 8 Summary and Clean Up

Products: Dynamics 365, Dynamics Field Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 63 minutes

Learn about configuring Sales Insights.

Units in this learning path:

• 1 Introduction
• 2 Creating Cards
• 3 Assistant Studio
• 4 Productivity Intelligence
• 5 Connection Insights
• 6 Predictive Models
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales, Data Analytics

Duration: 69 minutes

Teams Phone requires some configuration before users can make calls, receive calls, and use all the features. Microsoft Calling plans or Operator Connect for your PSTN must be configured before phone numbers can be assigned to users.

Units in this learning path:

• Introduction
• Configure Emergency Calling Plans
• Manage Configure Microsoft Phone Numbers
• Configure Operator Connect
• Configure Phone Policies
• Create Manage Teams Policies
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator, Network Engineer

Level: Advanced

Subjects: Collaboration, Communication

Duration: 67 minutes

In this module, you'll learn how administrators configure Teams Phone with Direct Routing to meet user needs for telephony through a PSTN.

Units in this learning path:

• Introduction
• Design Call Flows
• Implement Sip Trunking
• Configure Emergency Calling for
• Extend Teams Dr Infrastructure
• Deploy Maintain Survivable Branch Appliance
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 58 minutes

This module will guide you through a 16-step process to help you configure and manage a Microsoft Viva Glint 360 feedback program.

Units in this learning path:

• Steps to Set Up
• Before Configuration
• User Roles and Permissions
• Initial Configuration
• Survey Questions Setup
• Overview Feedback Provider Selection Content
• Competencies and Reporting
• Schedule Dates and Communications
• Final Steps and Post Launch
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 161 minutes

The process of working with customers, understanding the life cycle of the sales process, and setting up sales agreements are all important factors that impact a company's success.

Modules in this learning path:

• Set Up Order Cash Supply Chain Management
• Work with Order to Cash Supply Chain Management
• Configure Use Agreements in Dynamics 365 Finance Ops
• Set Up Intercompany Trade
• Work Intercompany Trade

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Supply Chain Management

Duration: 493 minutes

This module examines various methods of sharing folders, along with the effect this has on file and folder permissions when you create shared folders on an NTFS-formatted partition.

Units in this learning path:

• Introduction
• Explore Shared Folders
• Examine Methods Available Connecting Share Folders
• Examine Shared Folder Properties
• Combine Shared Folder Ntfs Permissions
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Collaboration, Storage

Duration: 19 minutes

Speed, accuracy, and a digital solution when communicating with vendors is an essential need for a successful business. Dynamics 365 Supply Chain Management offers seamless collaborations with vendors through the Vendor collaboration portal.

Units in this learning path:

• 1 Configure Manage Vendor Collab Intro
• 2 Purchase Order Statuses
• 3 Configure Vendor Collaboration
• 3 2 Maintain Vendor Certification
• 4 Setup Vendor Collaboration Security Roles
• 5 Use Vendor Collaboration Invoicing Workspace
• 6 Define Info Shown to Vendors Respond Po
• 7 Work Purchase Orders Vendor Collaboration
• 8 Purchase Order Statuses Versions
• 9 Sharing Information Consignment Inventory
• Inform Vendors
• 10 Work with Rfqs
• 11 Work with Po in Po Confirmation Workspace
• 12 Access Vendor Master Data in Vendor Info Workspace
• 13 Exercise Set Up External Role for Vendor
• 14 Configure Manage Vendor Collab Quiz
• 15 Configure Manage Vendor Collab Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Collaboration

Duration: 113 minutes

Learn how to deploy, configure, and maintain Teams client software, and how to troubleshoot Teams client startup and performance issues. Learn how to configure and troubleshoot Microsoft Audio Conferencing, call setup and troubleshoot phone system issues.

Units in this learning path:

• Introduction
• Install Update Teams Client Software
• Troubleshoot Teams Client
• Troubleshoot Audio Video Devices
• Troubleshoot Desktop Client Performance
• Configure Troubleshoot Audio Conferencing
• Troubleshoot Voice
• Troubleshoot Phone System
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Support Engineer

Level: Advanced

Subjects: Communication, Collaboration

Duration: 63 minutes

Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.

Units in this learning path:

• Introduction
• Design Call Flows Auto Attendants Call Queues
• Configure Auto Attendants Call Queues
• Deploy Channel Based Call Queue
• Configure Resource Accounts
• Configure Office 365 Groups Voicemail
• Interpret Call Queue Conference Mode
• Interpret Call Queue Routing Methods
• Configure Holidays
• Configure Custom Music Hold
• Deploy Manage Queues App
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 61 minutes