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Generate leads, create opportunities, realize easy setup and integration, and streamline your sales processes with Microsoft Dynamics 365 Sales Professional.

Modules in this learning path:

• Overview D365 Sales Professional
• Administer Configure D365 Sales Professional
• Lead Management
• Opportunity Management
• Sales Order Processing

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 305 minutes

Learn how to configure and work with Dynamics 365 Sales Insights.

Modules in this learning path:

• Configuring Sales Insights
• Working with Sales Insights
• Tutorials Sales Insights
• Sales Sequence

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Data Analytics

Duration: 308 minutes

Reduce manual effort and prevent loss of unassigned records with Dynamics 365 Sales assignment rules feature.

Units in this learning path:

• Introduction
• Assignment Overview
• Define Users
• Manage Seller Attributes
• Create Rules
• Manage Rules
• Unassigned Records
• Check
• Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 65 minutes

This learning Path covers multiple technologies used with Power Automate for desktop.

Modules in this learning path:

• Pad Files Folders Handling
• Pad Web
• Pad Ui Elements
• Pad Excel Automation
• Pad Email
• Pad System Services Actions

Products: Power Platform, Power Automate

Roles: Maker, Developer, Functional Consultant

Level: Intermediate

Subjects: Productivity

Duration: 257 minutes

Learn how to use the Customer Insights - Journeys application to guide your prospects and customers through a process of automated messaging, activity generation, and interactive decision points. You’ll learn how to create and manage marketing content such as marketing forms, pages, and emails. Additionally, you’ll learn how to tailor your messages to specific audiences through segmentation and build automated campaigns known as customer journeys.

Modules in this learning path:

• Manage Assets Content Settings
• Manage Customers
• Manage Forms Pages Subscriptions
• Manage Emails Journey
• Manage Subscription Centers Double Opt
• Manage Websites Redirects Social

Products: Dynamics 365, Customer Insights Journeys

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 377 minutes

Learn how to use performance tools and Lifecycle Services environment monitoring tools to enhance your validation and testing experience in finance and operations apps.

Units in this learning path:

• 1 Introduction
• 2 Trace Parser
• 3 Perf Sdk
• 4 Perf SQL
• 4 2 SQL Trace
• 5 Health Lcs
• 6 Exercise
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Scm

Roles: Developer, Solution Architect

Level: Intermediate

Subjects: Productivity, Business Applications

Duration: 86 minutes

Dynamics 365 Customer Insights - Journeys real-time marketing features enable organizations to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Modules in this learning path:

• Marketing Emails Texts Push
• Create Text Messages Push Notifications
• Create Forms Customer Insights Journeys
• Manage Consent
• Build Journeys Marketing
• Manage Leads Scoring
• Extend Real Time Marketing Capabilities

Products: Dynamics 365, Customer Insights Journeys

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 339 minutes

Discover how to accurately capture customer needs, lead requirement sessions, and identify functional and non-functional requirements for Microsoft Power Platform and Dynamics 365.

Units in this learning path:

• 1 Introduction
• 2 Capture Sessions
• 3 Functional Requirements
• 4 Non Functional Requirements
• 5 Finalize Requirements
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Business Central, Dynamics Customer Service, Dynamics Field Service, Dynamics Human Resources, Customer Insights Journeys, Customer Insights Data, Dynamics Commerce, Dynamics Sales, Dynamics Scm, Power Automate, Power Bi, Power Apps, Power Platform

Roles: Solution Architect

Level: Advanced

Subjects: Field Management

Duration: 23 minutes

This credential earner understands key skills for professional success and core soft skills needed in the information technology workforce. This includes creating and delivering presentations; using agile approaches for working professionally to deliver quality work and experiences to customers; collaborating effectively with teams; communicating with impact; dealing with challenges in a controlled and focused manner; and solving problems and implementing solutions.