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Work orders are used to track and manage maintenance jobs in Asset Management for Dynamics 365 Supply Chain Management. Before work orders can be used by your organization, they must first be configured based on your organizational structure and processes.

Units in this learning path:

• 01 Introduction
• 02 Job Type Category
• 03 Job Type Variant
• 04 Job Trade
• 05 Checklist Variable
• 06 Checklist Template
• 07 Maintenance Job Type
• 08 Job Type Default Line Forecast
• 09 Overview Job Types
• 10 Work Order Lifecycle Status Projects
• 11 Relationships
• 12 Work Order Lifecycle Model
• 13 Work Order Project
• 14 Service Levels
• 15 Fault Management
• 16 Exercise 1
• 21 Check
• 22 Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant

Level: Intermediate

Subjects: Supply Chain Management, Field Management

Duration: 122 minutes

Designed for all Viva Glint users, this module introduces you to best practices around sharing and discussing survey results with all levels of your organization. With Viva Glint's ACT framework, admins and managers can have quality and continuous discussions about survey results.

Units in this learning path:

• The Essentials of Sharing Results
• Best Practices for Managers Sharing Results
• Best Practices for Admins Sharing Results
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 26 minutes

This credential earner understands methodologies and best practices for building rapport and engaging in productive communication. The individual knows communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. They know personality and behavioral characteristics critical to customer success, show an ability to self-evaluate personality strengths and weaknesses, and can apply strategies to improve upon these attributes.

This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.

This credential earner has applied technical knowledge of supervised learning techniques such as classification and regression algorithms. This individual has the knowledge to apply various supervised learning techniques to real-world problems and effectively assess the performance of machine learning models. The learner is also familiar with the skills required for success in a related job role.

This module defines psychological safety, describes why it’s important, and provides guidance on how to recognize it on teams.

Units in this learning path:

• What Is Psychological Safety
• Why Do We Need Psychological Safety
• How Do We Know Psychological Safety Present
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 26 minutes

Increase software development efficiency and productivity with fusion development teams.

Units in this learning path:

• 1 Meet the Team
• 2 Tech Intensity
• 3 Current Process
• 4 Fusion Development Process
• 5 Knowledge Check
• 6 Summary

Products: Power Platform, Power Apps

Roles: Developer, Maker, Administrator, Business User

Level: Beginner

Subjects: Productivity, Custom App Development

Duration: 17 minutes

You will learn how to troubleshoot file sharing problems.

Units in this learning path:

• Introduction
• Person to Person Private Chat
• Issues for Private Channels
• Issues for Public Channels
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Support Engineer

Level: Advanced

Subjects: Collaboration, Communication

Duration: 24 minutes

This module will explain how to set up your survey program and how to use Viva Glint while your survey is live.

Units in this learning path:

• When Gather Team Resources Survey Prep Launch
• How Configure Survey
• What Once Survey Launched
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 51 minutes

This module will provide you with the prerequisite knowledge designed to help you understand the foundations of a Viva Glint 360 feedback program.

Units in this learning path:

• What Viva Glint Philosophy Approach Towards 360 Feedback
• What 360 Product How Should Viva Glint 360 Product Used
• What Core Viva Glint 360 Feedback Competencies Items
• How Can Viva Glint 360 Product Customized
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 22 minutes

Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 solution that allows organizations from different industries with different scenarios.

Modules in this learning path:

• Urs Configure Bookable Resources
• Urs Manage Scheduling Options
• Urs Customize the Schedule Board
• Deploy Resource Scheduling Optimization
• Leveraging Resource Scheduling Optimization
• Urs Schedule Resource Pools Crew and Facilities

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Field Management

Duration: 283 minutes

This credential earner has applied technical knowledge of principles and techniques of unsupervised learning. The individual has the knowledge of methods, applications, and challenges of unsupervised learning. The learner is also familiar with the skills required for success in a related job role.