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In this course, you will learn the benefits and technical concepts of Amazon CloudWatch. Using CloudWatch, developers and operators can improve the performance and availability of their applications. CloudWatch helps you observe and monitor…

Infrastructure as Code (IaC) for Amazon Connect deployments offers considerable advantages for organizations to effectively manage their contact centers. By using AWS CloudFormation and the AWS Cloud Development Kit (AWS CDK), organizations can…

This course will help you understand how to access Amazon CloudWatch and use CloudWatch Logs to create insights, metric filters, dashboards, and alarms to monitor and troubleshoot the performance of your Amazon Connect contact center. This course…

Amazon Connect APIs offer the flexibility to integrate contact center functionality into organizations' applications. With Amazon Connect APIs, organizations can streamline complex administrative tasks across different lines of business. With…

Amazon Connect offers an agent workspace for managing contacts and resolving issues. Agents gain access to contact information and product knowledge to handle voice, chat, or task contacts effectively. Additionally, Amazon Connect provides…

Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. This…

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Developer learning plan. After passing this assessment, the trainee will be granted the Amazon Connect Developer accreditation. This training…

This collection of learning resources have been created specifically for learners who may have the responsibilities or play a role of Amazon Connect Developer in their organization.

Amazon Connect offers the tools and techniques you can use to build applications and integrations for your cloud-based contact center. You can interact with Amazon Connect programmatically using APIs, SDKs, and the command-line interface. In this…

The integration between Amazon Connect flows and AWS Lambda enhances functionality in contact center operations. Lambda functions extend the capabilities of Amazon Connect flow by accessing other Amazon Web Services (AWS) services and third-party…

Amazon Connect offers cost-effective enterprise-grade telephony to organizations of all sizes. Small and mid-sized businesses can achieve the same advanced cloud contact center telephony capabilities as large enterprises. In this course, you will…

With Amazon Elastic Block Store (Amazon EBS), you can attach high-performance virtual hard drives to your cloud servers. In this course, you will learn the benefits and technical concepts of Amazon EBS. If you are new to the service, you will…