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Discover how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, BYOD rooms, bookable desks, Microsoft Places, and other devices. You'll learn how to manage Teams users, Teams devices, and perform common troubleshooting tasks.

Modules in this learning path:

• Manage Meetings Virtual Events Experiences
• Guided Project Create Assign Teams Policies
• Configure Manage Voice Users
• Configure Auto Attendants Call Queues
• Configure Deploy Manage Teams Devices
• Guided Project Prepare Meeting Room Experiences
• Monitor Troubleshoot Teams Phone System
• Configure Byod Spaces Bookable Desks

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Communication, Collaboration

Duration: 480 minutes

Learn how to plan, design, and deploy Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms, Surface Hub, and other shared space devices.

Modules in this learning path:

• Introduction Teams Meetings Calling
• Plan Teams Phone System
• Plan Microsoft Teams Rooms Surface Hub
• Plan Optimize Network Performance for Teams Phone System
• Configure Teams Phone System
• Configure Deploy Direct Routing
• Extend Teams Phone System Additional Services

Products: M365, Office Teams, Microsoft Teams Phone

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication

Duration: 398 minutes

Work with external users in Teams and the access controls from different places, including Microsoft Entra ID, Microsoft 365, Teams, and SharePoint admin centers.

Units in this learning path:

• Introduction
• Understand Features Azure Active Directory
• Work External Users Microsoft Teams
• Manage Access External Users
• Manage External Collaboration Azure Active Directory
• Manage External Collaboration Microsoft 365
• Manage External Access Microsoft Teams
• Manage Guest Access Microsoft Teams
• Manage File Sharing Sharepoint Onedrive
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Identity Access

Duration: 41 minutes

Microsoft Dynamics 365 helps organize and manage even the most complex product catalog to support your customers in customer engagement scenarios (for example, sales and column service). In this module, you learn how to define products, families, and bundles, take advantage of product properties, and define price lists. You also learn about pricing options for increased consistency and efficiency.

Units in this learning path:

• 1 Product Catalog Overview
• 2 Currencies and Currency Management
• 3 Define Products
• 4 Product Families
• 5 Price Lists
• 6 Configure Product Catalog
• Exercise
• 7 Knowledge Check
• 8 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 89 minutes

Learn about different settings and policies to manage Teams apps, including which apps are allowed to install, which apps are pinned to users' app bar, and whether users can upload custom apps.

Units in this learning path:

• Introduction
• Explore Apps
• Describe Admin Settings Teams Apps
• Manage App Settings Organization Level
• Create Manage App Permission Policies
• Create Manage App Setup Policies
• App Consent
• Teams Connectors
• Manage Custom Apps Uploads
• Publish Custom Apps
• Purchase App
• Customize App Store
• Customize Branded App
• Enable Loop Experience
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Productivity

Duration: 82 minutes

Learn about managing assets, keywords, content blocks, and content settings in Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Images
• 3 Keywords
• 4 Content Blocks
• 5 Settings
• 6 Check
• 7 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 50 minutes

Manage chat, teams, channels, and apps in Microsoft Teams

Modules in this learning path:

• Create Manage Teams
• Manage Collaboration Experiences for Chat Channels
• Manage Apps for Microsoft Teams

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication

Duration: 182 minutes

Manage collaboration experiences for chat and channels

Units in this learning path:

• Introduction
• Manage Public Private Channels
• Manage Private Channel Creation
• Configure Teams Settings
• Create Manage Messaging Policies
• Manage Channel Moderation
• Manage Access Channels
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication

Duration: 48 minutes

This module covers the basics of contact, accounts, and lead management within Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Contacts
• 3 Accounts
• 4 Account Based
• 5 Leads
• 6 Qualify
• 7 Check
• 8 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 39 minutes

In Microsoft Dynamics 365 Customer Insights - Journeys, you can easily plan, execute, and follow up on your events. This learning path covers the key elements of the event module in the app including how to create events, manage sessions, speakers and logistics, enable event registration and manage the check-in process along with showing how to promote your event through other key Dynamics 365 features.

Modules in this learning path:

• Manage Events Customer Insights
• Create Event Marketing
• Create Webinar Event Dynamics 365 Marketing
• Promote Events Marketing
• Advanced Event Management Marketing

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 318 minutes

Learn how to manage forms and marketing pages in Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Form
• 3 Hosting
• 4 Capture
• 5 Form Template
• 6 Page
• 7 Personalization
• 8 Page Template
• 9 Exercise
• 10 Check
• 11 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 93 minutes

The lead management capabilities in Microsoft Dynamics 365 let you connect with your customers in a whole new way. This module provides an overview of what leads are, and describes the different options for creating leads, managing them, and working with them throughout their lifecycle. It also provides information about qualifying and disqualifying leads. The more leads you have, the greater your chances of getting opportunities and successfully closing deals.

Units in this learning path:

• 1 Leads Overview
• 2 Create Leads
• 3 Lead Management Lifecycle
• 4 Lead Qualification
• Sales Qualification Agent
• Copilot Leads
• 5 Working with Leads
• Lead Data Management Tools
• 6 Knowledge Check
• 7 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 87 minutes