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Work with external users in Teams and the access controls from different places, including Microsoft Entra ID, Microsoft 365, Teams, and SharePoint admin centers.

Units in this learning path:

• Introduction
• Understand Features Azure Active Directory
• Work External Users Microsoft Teams
• Manage Access External Users
• Manage External Collaboration Azure Active Directory
• Manage External Collaboration Microsoft 365
• Manage External Access Microsoft Teams
• Manage Guest Access Microsoft Teams
• Manage File Sharing Sharepoint Onedrive
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Identity Access

Duration: 41 minutes

Learn about different settings and policies to manage Teams apps, including which apps are allowed to install, which apps are pinned to users' app bar, and whether users can upload custom apps.

Units in this learning path:

• Introduction
• Explore Apps
• Describe Admin Settings Teams Apps
• Manage App Settings Organization Level
• Create Manage App Permission Policies
• Create Manage App Setup Policies
• App Consent
• Teams Connectors
• Manage Custom Apps Uploads
• Publish Custom Apps
• Purchase App
• Customize App Store
• Customize Branded App
• Enable Loop Experience
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Productivity

Duration: 82 minutes

Learn about managing assets, keywords, content blocks, and content settings in Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Images
• 3 Keywords
• 4 Content Blocks
• 5 Settings
• 6 Check
• 7 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 50 minutes

Manage chat, teams, channels, and apps in Microsoft Teams

Modules in this learning path:

• Create Manage Teams
• Manage Collaboration Experiences for Chat Channels
• Manage Apps for Microsoft Teams

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication

Duration: 182 minutes

Manage collaboration experiences for chat and channels

Units in this learning path:

• Introduction
• Manage Public Private Channels
• Manage Private Channel Creation
• Configure Teams Settings
• Create Manage Messaging Policies
• Manage Channel Moderation
• Manage Access Channels
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication

Duration: 48 minutes

This module covers the basics of contact, accounts, and lead management within Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Contacts
• 3 Accounts
• 4 Account Based
• 5 Leads
• 6 Qualify
• 7 Check
• 8 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 39 minutes

In Microsoft Dynamics 365 Customer Insights - Journeys, you can easily plan, execute, and follow up on your events. This learning path covers the key elements of the event module in the app including how to create events, manage sessions, speakers and logistics, enable event registration and manage the check-in process along with showing how to promote your event through other key Dynamics 365 features.

Modules in this learning path:

• Manage Events Customer Insights
• Create Event Marketing
• Create Webinar Event Dynamics 365 Marketing
• Promote Events Marketing
• Advanced Event Management Marketing

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 318 minutes

Learn how to manage forms and marketing pages in Dynamics 365 Customer Insights - Journeys. This module applies to outbound marketing features only.

Units in this learning path:

• 1 Introduction
• 2 Form
• 3 Hosting
• 4 Capture
• 5 Form Template
• 6 Page
• 7 Personalization
• 8 Page Template
• 9 Exercise
• 10 Check
• 11 Summary

Products: Dynamics 365, Customer Insights Journeys

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 93 minutes

Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.

Units in this learning path:

• Introduction
• Explore Microsoft Teams
• Configure Meeting Settings
• Create and Manage Meeting Policies
• Configure Audio Conferencing
• Create Manage Meeting Templates Template Policies
• Create Manage Meetings Customization Policies
• Configure Live Events Settings
• Create and Manage Live Events Policies
• Examine Live Events Across Microsoft 365
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Remote Hybrid Work

Duration: 75 minutes

Learn how to manage the full opportunity lifecycle in Dynamics 365 Sales — from creation through closure — and process quotes, orders, and invoices. Discover how Copilot assists sellers with insights and meeting preparation.

Units in this learning path:

• 1 Opportunity Overview
• 2 Create Opportunities
• 4 Opportunity Management Lifecycle
• 5 Manage Opportunities
• Copilot
• 3 Account and Team Selling
• 6 Knowledge Check
• 7 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 63 minutes

Learn how to add projects, copy surveys, and share projects in Dynamics 365 Customer Voice for better collaboration.

Units in this learning path:

• 1 Introduction
• 2 Create Projects
• 3 Surveys
• 4 Copy Projects
• 5 Share Projects
• 6 Exercise
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Sales, Customer Voice

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 48 minutes

Learn how to manage relationships with Dynamics 365 Sales.

Units in this learning path:

• 1 Overview
• Sales Accelerator
• 3 Manage Relationship Health with Sales Insights
• 5 Sales Navigator
• 7 Knowledge Check
• 8 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Customer Relationship Management

Duration: 44 minutes