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Utilize Web App Down, Crash Monitoring, and Ask Genie for troubleshooting. Use these tools to monitor application and platform availability, identify unhandled exceptions, capture memory dumps and callstack, and find areas of investigation and diagnostics.

Units in this learning path:

• Introduction
• Troubleshoot Downtimes
• Mitigate Application Crashes
• Use Ask Genie for Detector Recommendations
• Knowledge Check
• Summary

Products: Azure App Service

Roles: Developer, Support Engineer

Level: Beginner

Subjects: Cloud Computing

Duration: 21 minutes

Learn to troubleshoot configuration issues that affect connectivity to your Azure-hosted Windows Server virtual machines (VMs). Explore approaches to resolve issues with VM startup, extensions, performance, storage, and encryption.

Units in this learning path:

• Introduction
• Troubleshoot Vm Deployment
• Troubleshoot Vm Startup
• Troubleshoot Vm Extensions
• Troubleshoot Vm Connectivity
• Troubleshoot Vm Performance
• Troubleshoot Vm Storage
• Knowledge Check
• Summary

Products: Azure, Azure Bastion, Azure Managed Disks, Windows Server

Roles: Administrator, Solution Architect, Support Engineer, Technology Manager

Level: Intermediate

Subjects: Cloud Computing, Virtual Machine

Duration: 66 minutes

This module examines the Windows startup architecture and discusses the methods used to troubleshoot client startup issues.

Units in this learning path:

• Introduction
• Explore Windows Client Startup Architecture
• Compare Device Recovery Procedures
• Use Windows Recovery Environment
• Explore Advanced Startup Options
• Use Reset This PC Feature
• Examine System Restore Feature
• Explore Additional Recovery Tools Windows Recovery Environment
• Explore Windows Client Boot Configuration Data Store
• Configure Bcd Settings
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Architecture, Device Management

Duration: 37 minutes

Microsoft Azure has a sophisticated authentication and access control system to provide high security. Microsoft Entra authentication includes Self-service password reset, Multi-Factor Authentication, hybrid integration, and passwordless authentication. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Azure Ad Authentication
• Troubleshoot Hybrid Authentication
• Troubleshoot Authorization Issues
• Troubleshoot Authentication Demo
• Knowledge Check
• Summary

Products: Azure, Entra Id, Entra

Roles: Administrator, Network Engineer, Support Engineer

Level: Advanced

Subjects: Cloud Computing, Identity Access

Duration: 32 minutes

Businesses rely on data for decision making, compliance, and for day-to-day operations. When systems fail for any reason, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Backup Issues
• Troubleshoot Recovery Issues
• Lab Exercise
• Knowledge Check
• Summary

Products: Azure Backup

Roles: Support Engineer

Level: Intermediate

Subjects: Site Reliability Engineering

Duration: 33 minutes

Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organization’s needs. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Setup Troubleshooting Environment
• Troubleshoot Expressroute Connectivity
• Troubleshoot Site to Site Vpns
• Troubleshoot Virtual Wan Issues
• Lab Exercise
• Knowledge Check
• Summary

Products: Azure Expressroute

Roles: Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 42 minutes

Troubleshoot deployment, connectivity, and authorization issues with Azure Bastion and just in time access to Virtual Machines. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Choose Between Azure Bastion Just Time Vm Access
• Troubleshoot Issues Azure Bastion
• Troubleshoot Issues Just Time Vm Access
• Exercise Azure Bastion
• Knowledge Check
• Summary

Products: Azure, Azure Bastion, Azure Portal, Azure Virtual Machines

Roles: Administrator, Developer, Support Engineer

Level: Intermediate

Subjects: Virtual Machine

Duration: 32 minutes

Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Name Resolution Issues
• Public Dns
• Troubleshoot Name Resolution Issues
• Exercise Name Resolution Issues
• Knowledge Check
• Summary

Products: Azure Dns

Roles: Network Engineer, Support Engineer

Level: Intermediate

Subjects: Cloud Computing, Identity Access

Duration: 34 minutes

Learn to troubleshoot on-premises connectivity and hybrid network connectivity. Diagnose common issues with DHCP, name resolution, IP configuration, and routing that can cause reliability and connectivity problems in an on-premises and a hybrid environment.

Units in this learning path:

• Introduction
• Diagnose Dhcp Problems
• Diagnose Dns Problems
• Diagnose Ip Configuration Issues
• Diagnose Routing Problems
• Use Packet Manager to Help Diagnose Network Problems
• Use Azure Network Watcher to Help Diagnose Network Problems
• Knowledge Check
• Summary

Products: Azure, Azure Network Watcher, Windows Server

Roles: Administrator, Network Engineer, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Networking

Duration: 63 minutes

To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Paas Services
• Troubleshoot Paas Integration Issues
• Troubleshoot Cdn
• Troubleshoot Vm Paas Connections
• Troubleshoot Paas Vn Integration
• Exercise Troubleshoot Paas Connection
• Exercise Resolve Paas Connection
• Knowledge Check
• Summary

Products: Azure, Entra Id, Entra, Azure Cdn, Azure Firewall, Azure Firewall Manager, Azure Private Link, Azure Virtual Machines, Azure Virtual Network

Roles: Administrator, Network Engineer, Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 52 minutes

Troubleshoot network issues revolving around routing and traffic control and load- balancing.AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Create Troubleshooting Environment
• Troubleshoot Routing Traffic Control
• Troubleshoot Load Balancing Issues
• Exercise
• Exercise Resolve Issue with Load Balancer
• Knowledge Check
• Summary Resources

Products: Azure, Entra Id, Entra, Azure Cdn, Azure Firewall, Azure Firewall Manager, Azure Private Link, Azure Virtual Machines, Azure Virtual Network

Roles: Administrator, Network Engineer, Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 38 minutes

This module covers troubleshooting PowerShell scripts and understanding error messages.

Units in this learning path:

• Introduction
• Interpret Error Messages Generated for Commands
• Add Output Scripts
• Use Breakpoints Scripts
• Interpret Error Actions for Commands
• Knowledge Check
• Summary

Products: Azure, Entra Id, Azure Cloud Services, Azure Powershell, Azure Virtual Machines, M365

Roles: Administrator

Level: Intermediate

Subjects: Architecture, Storage, Virtual Machine

Duration: 36 minutes