Air cabin crew
Career outlook for air cabin crew
UK Salary Ranges
Entry-level
£15,000
£15,000
Experienced
£30,000
£30,000
Currently employed in Scotland
5,200
Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.
What's it like?
You would look after airline passengers and be responsible for their comfort and safety during their flight.
You'd make passengers feel welcome and safe on the aircraft, inform them about services on the flight and help them enjoy a comfortable journey.
You'd be firm and polite in telling passengers what to do in an emergency. You'd reassure them if they are nervous about flying.
Before a flight you would:
- Go a meeting about the flight and the schedule
- Check that there are enough supplies on the plane and that emergency equipment works properly
- Greet passengers and help them find seats and put their hand luggage away
- Demonstrate the emergency equipment and procedures to passengers.
- Check that passengers have fastened their seatbelts
During a flight you would:
- Make sure that passengers are comfortable and deal with any requests
- Serve food and drinks and sell duty-free items
- Deal with payments in cash, including foreign currency, and credit cards
- Make announcements on behalf of the pilot
- Calm nervous or sick passengers and give first aid
- Reassure passengers in the event of an emergency and make sure that they follow safety procedures
At the end of a flight you would:
- Make sure that passengers leave the plane safely and with all their hand luggage
- Write a flight report, including about any unusual incidents
- Add up and record details of food and drink orders, and duty-free sales
You'd need to be assertive but polite when dealing with difficult customers.
Working conditions
Hours
Environment
Travel
UK employment status
Full-time
49%
Part-time
40%
Self employed
11%
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- Positive attitude
- Cooperating
- Listening
- Verbal communication
- Empathising
- Attention to detail
- Reliable
- Taking responsibility
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Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.
Qualifications
There are no formal qualifications required but some employers ask for qualifications at SCQF level 4/5.
Entry is highly competitive.
Useful subjects
Many courses and employers require English and maths.
Some may ask for a modern language.
Other useful subject include health & food technologies and care.
You will also need
- A good level of fitness and colour normal vision
- A smart appearance
- No visible tattoos or piercings
- Over 18 years old, although some airlines set the minimum entry age at 21
- A valid passport with no restrictions for the countries to which the airline travel
- To be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland
There are also rules around height and weight, although this will vary between airlines, so check with them. As a general guide, many look for people between 5ft2in (157cm) and 6ft2in (188cm).
Many airlines look for you to have the ability to swim up to 25 metres.
You will need to undergo a medical as part of the recruitment process.
Previous experience of working with people in a customer service role is often desirable. Some airlines have a minimum requirement of six months to two years of customer service experience
Helpful to have
Qualifications and experience that show helping customers, awareness of health and safety and physical fitness such as:
- Skills for Work Travel and Tourism (SCQF level 4/5)
- Uniformed and Emergency Services (SCQF level 4)
Communication and language qualifications such as SQA Modern Languages for Life & Work Award (SCQF level 3/4).
Work-based qualifications in areas such as customer services (SVQ level 2/3) or that include health, safety and hygiene.
National Qualification or National Certificate (SCQF levels 2 to 6) introduction to cabin crew or international travel and airport operations course.
Various other self-funded industry preparation courses but these do not guarantee entry to the job. Competition is very fierce.