Career outlook for welfare rights officer
UK Salary Ranges
Currently employed in Scotland
What's it like?
You would give people support and advice on welfare benefits and other areas such as housing, work and money.
You would advise clients face-to-face, over the telephone or by letter or email. You could either be a general adviser, or a specialist who works with one group (such as carers) or advises on one topic, such as housing.
- Explain benefit rules and who can claim
- Check clients are claiming all the benefits they can
- Help people fill in forms to apply for benefits, tax or pension credits
- Help clients get ready for appeals
- Take the place of clients at appeal tribunals
- Link up benefits agencies and others
- Let clients know who else can help
- Manage your own work and records
- Keep up to date with new laws and welfare reforms
You might sometimes be asked to train staff and volunteers, publicise your work or run campaigns.
You may find the work may stressful at times with a lot of pressure and deadlines, but it can also be very rewarding.
UK employment status
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- Time management
- Taking initiative
- Developing a plan
- Verbal communication
- Social conscience
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