Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary


Currently employed in Scotland


Five year job forecast


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures.

What's it like?

You would carry out essential tasks at a train station to help make travel easy and enjoyable for customers.

You would:

  • Sell and check tickets
  • Make sure that passengers get on and off the train safely
  • Help to load and unload luggage
  • Signal the guard or driver to depart
  • Update message displays showing passenger information
  • Make passenger announcements
  • Look after CCTV cameras and footage
  • Give out information on services, routes, train times and delays

In smaller stations, you may have other tasks, such as cleaning or clearing snow and ice off platforms during the winter.

It would be important to follow health and safety rules carefully, as you would be working around trains. 

Working conditions


You would usually work 37 to 39 hours a week, in shifts of up to 12 hours covering evenings, weekends and bank holidays.


Your time would be split between the information centre or ticket office and the station platforms. Your employer would provide you with a uniform.

UK employment status





Self employed


Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Resilience
  • Positive attitude
  • Taking initiative
  • Recalling
  • Listening
  • Verbal communication
  • Cooperating
  • Supporting
  • Respecting
  • Observation

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.


There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF level 4/5.

A satisfactory standard of English is important, together with confident money-handling skills. 

Useful subjects

  • English
  • Maths
  • Modern languages
  • Social studies subjects such as business and geography
  • Health and food technologies

You will also need

Before entering this job you will need to pass an interview at an assessment centre and a medical examination to check:

  • fitness
  • eyesight
  • colour vision
  • hearing
  • any alcohol or drugs use

Once you start work you could be tested for drugs or alcohol at any time.

You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.

Helpful to have

Qualifications and experience that show you are good at communicating with people and handling money such as Skills for Work Travel and Tourism (SCQF level 4/5).

Communication and language qualifications may also be helpful such as SQA Modern Languages for Life & Work Award (SCQF level 3/4).

It is helpful to have relevant work-based qualifications such as a Scottish Vocational Qualification in Customer Services (SVQ level 2/3) or be willing to work towards qualifications once in a job.