Train station staff
Carry out essential tasks at a train station to help make travel easy and enjoyable for customers.
Also known as: train station worker
About the job
Salary
Source: National Careers Service
Weekly
£337
Entry level
£519
Experienced
Monthly
£1,458
Entry level
£2,250
Experienced
Yearly
£17,500
Entry level
£27,000
Experienced
1,000
people are currently employed
Low growth
No change in number of jobs in 5 years
These figures refer to this job and similar ones with comparable skills and qualifications. They only apply to Scotland. Source: Oxford Economics
What it's like
You would carry out essential tasks at a train station to help make travel easy and enjoyable for customers.
You would:
Sell and check tickets
Make sure that passengers get on and off the train safely
Help to load and unload luggage
Signal the guard or driver to depart
Update message displays showing passenger information
Make passenger announcements
Look after CCTV cameras and footage
Give out information on services, routes, train times and delays
In smaller stations, you may have other tasks, such as cleaning or clearing snow and ice off platforms during the winter.
It would be important to follow health and safety rules carefully, as you would be working around trains.
Hours
Environment
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Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Here are some of the skills you'll need to do this job:
- recalling
- taking initiative
- respecting
- observation
- verbal communication
- listening
- supporting
- cooperating
- resilience
- positive attitude
Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore the sections shown for more information about getting into this career.
You might have qualifications which are not shown here but will allow you access to a course. You can compare your qualifications by looking at their SCQF Level. For more information about this, check out the SCQF website.
Always contact the college, university or training provider to check exactly what you'll need.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Administration and Information Technology
Skills for Work: Retailing
There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF level 4/5.
A satisfactory standard of English is important, together with confident money-handling skills.
Qualifications and experience that show you are good at communicating with people and handling money such as Skills for Work Travel and Tourism (SCQF level 4/5).
Communication and language qualifications may also be helpful such as SQA Modern Languages for Life & Work Award (SCQF level 3/4).
It is helpful to have relevant work-based qualifications such as a Scottish Vocational Qualification in Customer Services (SVQ level 2/3) or be willing to work towards qualifications once in a job.
Before entering this job you will need to pass an interview at an assessment centre and a medical examination to check:
fitness
eyesight
colour vision
hearing
any alcohol or drugs use
Once you start work you could be tested for drugs or alcohol at any time.
You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
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