Train conductor

guard train crew
Support

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would issue tickets to rail passengers and make sure that their journey is safe and comfortable.

You would:

  • Check the carriages are clean before the start of a journey
  • Make sure equipment, doors and controls are working properly
  • Walk through carriages during the journey, checking tickets and travel documents
  • Answer passengers' questions about routes, arrival times and connections
  • Make announcements over the public address system
  • Make sure passengers get on and off the train safely
  • Deal with unexpected delays or emergencies such as a passenger falling ill
  • Write reports on any delays or issues that occur

It would be important to have a good understanding of rail regulations, safety procedures, fares and timetables.

Working conditions

Hours

You would usually work 35 to 37 hours a week, possibly on a shift system including early mornings, late nights and weekends.

Environment

You would work from a cab on the train, normally with a computer terminal and communications equipment that allows you to speak to the driver and make announcements. Your employer would supply you with a uniform.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Resilience
  • Positive attitude
  • Taking initiative
  • Recalling
  • Listening
  • Verbal communication
  • Cooperating
  • Supporting
  • Respecting
  • Observation

Build your skills

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Qualifications

There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF level 4/5. Most employers value a good general education.

A satisfactory standard of English is important, together with confident money-handling skills. 

Useful subjects

  • English
  • Maths

You will also need

Before entering the job you will need to pass:

  • an interview at an assessment centre
  • a medical examination to check fitness, eyesight, colour vision, hearing and any alcohol or drugs use

Once you start work you could be tested for drugs or alcohol at any time. 

You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.

Helpful to have

Qualifications that show helping customers, cash handling, health and safety awareness and physical fitness such as Skills for Work Travel and Tourism (SCQF level 4/5) or Uniformed and Emergency Services (SCQF level 4).

Communication and language qualifications may also be helpful such as SQA Modern Languages for Life & Work Award (SCQF level 3/4).