Tourist information centre assistant

TCI tourist information officer

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would help visitors to get the most out of your local area by telling them about transport and things to do.

You would:

  • Answer customer queries in person, and by phone and email
  • Give information using computers, leaflets, timetables, guidebooks and national Tourist Information Centre (TIC) reference kits
  • Make bookings, for example for coach travel, theatre performances and accommodation
  • Set up displays within the centre, and keep the place tidy
  • Keep up to date with local accommodation, places to visit, activities and events
  • Restock literature
  • Sell goods like guidebooks, postcards and stamps, local craft items, gifts and souvenirs.

You may get the chance to visit local attractions so that you can recommend them to visitors.

Working conditions

Hours

Your working hours would vary depending on your location. A lot of TICs open daily in peak periods, so you may work weekends and bank holidays. Many jobs are part-time, and some TICs only open for the summer season.

Environment

You could work in a separate TIC building or in places like local authority offices, libraries, museums, ports and airports.

UK employment status

Full-time

Part-time

Self employed

People behind the job

Meet real people who’ve done this job – hear their stories and the path they took to get there.

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Listening to people
  • Helping customers
  • Using computers
  • Planning and organising

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Qualifications

There are no set entry requirements but a good general education is useful.

Due to the competitive nature of entry, studying for a Higher National Certificate (HNC) (SCQF level  7) or a Higher National Diploma (HND) (SCQF level  8) or a degree (SCQF level  9/10) in tourism may be useful.

For entry to an HNC or HND in tourism you usually need one to two Highers For some HND tourism courses you may need Higher English. 

For a degree in tourism you will need three to five Highers. For some degree level courses you may need Higher English and National 5 Maths.

Useful subjects

  • English
  • Modern studies
  • Geography
  • Modern languages
  • Maths
  • Administration
  • ICT subjects
  • Business subjects

Helpful to have

Subjects that demonstrate your employability such as Skills for Work Travel and Tourism (SCQF level  4/5).

A qualification in sign language may be helpful but is not essential.