Service engineer

field support technician
Computing and ICT

Career outlook for service engineer

Average UK salary


Currently employed in Scotland


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.

What's it like?

You would set up and fix office equipment so people can get their work done and run an organisation efficiently.

You’d install, maintain and repair equipment like:

  • printers
  • scanners
  • photocopiers
  • fax machines

You might also deal with computer equipment.

You would:

  • install new or refurbished equipment
  • carry out scheduled maintenance checks
  • find and fix faults on site
  • fit replacement equipment
  • return faulty equipment to a repair centre
  • log repairs and write up maintenance reports

People will rely on you to fix problems quickly. You’d need to be able to understand technical diagrams and manuals and be aware of health and safety issues.

You might also train office staff to use new equipment.

This job is often combined with technical sales when you would talk to clients about their business requirements. You’d advise them on upgrades or replacement systems and equipment.

Working conditions


You would normally work 9am to 5pm, Monday to Friday, although you may be on call to deal with out-of-hours problems.


You would be based at an office or repair centre, but travel from job to job.


As a field service engineer you would travel from job to job.

UK employment status





Self employed


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  • Cooperating
  • Verbal communication
  • Resourceful
  • Problem solving
  • Attention to detail
  • Developing a plan
  • Taking initiative

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.


There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF level 4/5.

Useful subjects

  • maths (required by most employers) 
  • science subjects (required by most employers)
  • English
  • technologies subjects such as ICT or engineering science

You will also need

You may need to pass pre-entry colour vision test.  

A driving licence may be required for some jobs.

Helpful to have

  • qualifications and experience working with electronics, technical and PC repair 
  • work-based qualifications such as a Scottish Vocational Qualification in in electrical or electronics servicing (SVQ level 3)