Service Designer

Design, arts and crafts

Career outlook for service designer

Average UK salary


Currently employed in Scotland


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.

What's it like?

Service Designers use their technical knowledge to design, test and improve the vast range of services that enrich our lives.

You could be creating logistics software that gives customers the ability to effortlessly move goods across the world or designing the latest patient-care system that assists doctors in providing world-class medical treatment.

Top 3 job tasks:

  • Conducting market research to understand the needs of consumers
  • Coding new service solutions that deliver a superior customer experience
  • Collecting customer feedback and suggestions with the aim of further improving services

Working conditions


You will typically work 9am – 5pm most days, but you may be required to work evenings or weekends depending on the demands of the project.


You’ll work in an office environment, as part of a multi-disciplinary team.


Based in an office, you may need to travel occasionally to meet clients.

UK employment status





Self employed


Search course options

Thinking about your future? There are lots of courses available that could interest you. Use our course search to explore course options.

Find courses

Search job opportunities

If you're looking for your new career our job search can help you. Discover interesting opportunities and decide your next steps.

Find a job

Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Adaptability
  • Building relationships
  • Verbal communication
  • Written communication
  • Creative
  • Problem solving
  • Researching
  • Attention to detail
  • Developing a plan
  • Making decisions

Skills Explorer

Your skills can help you choose the career that's right for you. You can build your skills through work, study or activities you do in your spare time.

Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you.

Use the Skills Explorer tool

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on


There are a variety of routes that students can follow to become highly employable in the field of service design.

Many Service Designers have a degree or postgraduate qualifications in specialised topics including:

  • Design Innovation
  • Service Design
  • Computer Science
  • Software Development
  • Business Design

There are also many relevant Modern and Graduate Apprenticeships available that provide a wide base of skills for a career as a Service Designer. Apprenticeships provide a recognised qualification and paid practical experience in a real-world work environment. Apprenticeships relevant to service design include:

  • Digital Marketing
  • IT: Software Development
  • Data Analytics

Find out more about apprenticeships in Scotland.

Membership of an industry organisation can also be a valuable way to build contacts within the industry and land a suitable role.

The Service Design Network is an industry organisation fostering collaboration in service design.


Useful subjects

Useful subjects:

  • Design and Technology
  • Art and Design
  • Business

Foundation Apprenticeships at S5/S6 level can develop fundamental skills highly valued by employers looking for competent Service Designers. For example, a Foundation Apprenticeship in Business Skills equips students with people management, business review and performance analysis skills that are highly transferrable to a career in service design.