Retail jeweller

Retail and customer services

Career outlook for retail jeweller

Average UK salary


Currently employed in Scotland


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.

What's it like?

You would promote and sell a range of jewellery to shop customers.

You could work in a store owned by a high street chain or a luxury brand, or in a small, independent shop.

You would:

  • Put together window and cabinet displays
  • Give customers advice
  • Build relationships with customers for repeat business
  • Take payments, and issue receipts and guarantees
  • Meet weekly and monthly sales targets
  • Use a computer to manage customer accounts and stock

You might also:

  • Gift wrap goods
  • Mend, adjust and clean jewellery
  • Value items for insurance or sale purposes

As an independent or craft jeweller, you may also design and make the items you sell.


Working conditions


You’ll typically work 37 to 40 hours a week, including weekends, on a rota system. Opportunities for overtime and part-time work are common.


You’ll be based in a shop and spend most of your day standing up. You’ll need to give a good first impression to customers, which includes being smart and possibly wearing a uniform.

UK employment status





Self employed


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  • Positive attitude
  • Cooperating
  • Verbal communication
  • Working with numbers
  • Respecting
  • Attention to detail
  • Recalling

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.


There are no formal qualifications required to enter this role but most employers value a good general education including English and maths and some employers may ask for qualifications at SCQF levels 4 to 6.

You can enter some National Certificate or National Qualification courses (SCQF 5-6) with no formal qualifications but most courses ask for National 4/5 qualifications (SCQF level 4/5).


Useful subjects

  • English (required by most employers)
  • Maths (required by most employers)
  • Business 
  • Social studies
  • ICT

Helpful to have

Qualifications and experience that show good customer service skills and levels of numeracy such as Skills for Work Retailing (SCQF level 5) or a National Certificate/National Qualification in Retail (SCQF 5-6) offer a good introduction to the sector.

Relevant work-based qualifications, such as a Scottish Vocational Qualification in Retail (SVQ level 2/3) or the Professional Jewellers' Diploma issued by the National Association of Goldsmiths, or be willing to work towards these qualifications once in a job.