Resort representative
Arrange trips, answer enquiries and sort out problems for people on holiday so they have a good time.
Also known as: holiday rep
About the job
Salary
Source: LMI for All
Weekly
£530
Average
Monthly
£2,296
Average
Yearly
£27,560
Average
3,500
people are currently employed
Low growth
100 more jobs in 5 years
These figures refer to this job and similar ones with comparable skills and qualifications. They only apply to Scotland. Source: Oxford Economics
What it's like
You would arrange trips, answer enquiries and sort out problems for people on holiday in a resort so they have a good time.
You would be based at the resort. When people arrive you would hold a welcome meeting to give people information about the facilities and local attractions.
You would:
Meet groups of holiday-makers when they arrive at the airport
Accompany them by coach to their accommodation
Tell them about resort facilities and local attractions
Arrange a regular time to pass on information and deal with questions and problems
Update an information board or a folder at each hotel
Arrange, and sometimes go on, excursions and sightseeing trips
Arrange car or ski hire
Keep records
Write reports about complaints and incidents such as illness
Throughout their holiday you would be there to make sure people have a good time. You would suggest activities people might like to do, explain the arrangements and sell the tickets.
You would also be on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation. Sometimes people may be anxious or upset so you’d need to be tactful and patient.
You’d need to be outgoing and enjoy meeting people. Your employer will usually give you a uniform.
Hours
Environment
Travel
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Tourism
Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Here are some of the skills you'll need to do this job:
- negotiating
- developing a plan
- problem solving
- verbal communication
- supporting
- cooperating
- positive attitude
Your skills are important
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Getting in
Explore the sections shown for more information about getting into this career.
You might have qualifications which are not shown here but will allow you access to a course. You can compare your qualifications by looking at their SCQF Level. For more information about this, check out the SCQF website.
Always contact the college, university or training provider to check exactly what you'll need.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
French
Italian
Skills for Work: Hospitality
Spanish
Skills for Work: Travel and Tourism
There are no formal qualifications required to enter this role, as recruitment is often based on personality, but a good general education including English and maths is helpful.
A National Certificate (NC), National Qualification (NQ) or Higher National Certificate (HNC) in Travel and Tourism may be useful and demonstrate your interest in the area.
You usually need at least three National 4/5 qualifications to enter most of the relevant National Certificate or National Qualification courses.
Qualifications and experience in leisure or travel and tourism such as Skills for Work Travel and Tourism (SCQF level 4/5)
A working knowledge of a foreign language is an advantage
Experience of dealing with people or younger children is helpful
A first aid certificate
A full driving licence is normally required for most jobs.
If the job involves working with children, you usually need professional childcare qualifications.
You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
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