Career outlook for IT support technician
UK Salary Ranges
Currently employed in Scotland
What's it like?
You would find and fix problems with people’s computers and IT equipment. You’d set up and test new equipment to make sure it works.
You would help people face to face or over the phone, email or instant messaging.
You’d need to have a wide knowledge of operating systems, software and hardware. You’d need to be able to explain the problem and the solution clearly to non-technical users.
- Talk to people to get details of faults
- Work out the reasons for a fault and explain it to them
- Fix equipment, including printers and scanners (known as peripherals)
- Set up new equipment and upgrade existing systems
- Test and service equipment
- Record problems and their solutions for future reference
- Train clients on new systems or software applications
You may work for a company as part of its information technology team or provide IT support services to one or more companies.
You’d also need to be aware of health and safety regulations to guide you when setting up machines or checking equipment.
UK employment status
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- Working with technology
- Problem solving
- Taking initiative
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