Career outlook for infrastructure engineer
Average UK salary
Currently employed in Scotland
What's it like?
An organisation’s IT infrastructure is all the equipment, software, networks and data storage that form its IT system. You’ll be responsible for keeping this kit running effectively – usually for a business or public service.
You’ll use your understanding of IT equipment and how devices connect with each other to make sure the system meets your users’ needs. That could mean making it possible for multiple locations to access files on a local server, or making sure crucial data is backed up regularly. Some infrastructure engineers specialise in Cloud services – this means they focus on moving IT functions to public, private or hybrid cloud systems rather than keeping them stored on one computer.
You’ll need to have good attention to detail to spot and address any issues early, but you don’t necessarily need to have all the answers. Ideally, you’ll know a little about a lot so you can identify what to fix or who to call. Then you’ll put measures in place to stop the issue happening again. You’ll need to be good at working under pressure, because when the system is down, all eyes will be on you to get it up and running again.
What you’ll do
- Work with technical specialists to identify the exact equipment and systems your users need
- Set up system components and assign access rights
- Run test scripts to make sure the system works as planned
- Assess requests for new software, devices or functionality, and check these won’t cause other parts of the system to fail
- Adapt the infrastructure to accommodate new features
- Manage a team of third-party specialists and support
- Monitor the infrastructure for security weaknesses
- Run routine maintenance to make sure all hardware is fit for purpose
- Respond when users report a fault, and take responsibility for fixing it yourself or call a specialist
- Train users in using the system safely, securely and responsibly
UK employment status
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- Building relationships
- Working with technology
- Written communication
- Problem solving
- Attention to detail
- Developing a plan
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