Career outlook for hotel receptionist
Average UK salary
Currently employed in Scotland
What's it like?
You would take room bookings and give guests the keys to their room when they arrive. You’d explain about the hotel’s facilities and services like where breakfast is served or when the gym is open.
You need to be friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure.
- Deal with bookings by phone, email, letter, fax or face-to-face
- Complete the procedures when guests arrive and leave
- Allocate rooms and give the keys to guests
- Tell guests about hotel facilities and services
- Take, and pass on, messages to guests
- Deal with special requests from guests, like booking theatre tickets or storing valuable items
- Provide information about the surrounding area
- Prepare bills and take payments
- Deal with complaints or problems
In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date.
You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts).
In small hotels, your duties may include other tasks such as showing guests to their rooms and serving drinks in the bar.
UK employment status
Create a qualification route
We've found some examples of the qualifications that could help you get this job.Discover my route
Search course options
Thinking about your future? There are lots of courses available that could interest you. Use our course search to explore course options.Find courses
Search job opportunities
If you're looking for your new career our job search can help you. Discover interesting opportunities and decide your next steps.Find a job
Here are some of the skills needed for this job. Sign in to see how your skills match up.
- Positive attitude
- Verbal communication
- Written communication
- Attention to detail
- Time management
Your skills can help you choose the career that's right for you. You can build your skills through work, study or activities you do in your spare time.
Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you.Use the Skills Explorer tool
Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.