Hotel manager

Hospitality, catering and tourism

Career outlook for hotel manager

UK Salary Ranges





Currently employed in Scotland


Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.

What's it like?

You would oversee all aspects of running a hotel so guests can enjoy their stay and the hotel makes a profit.

You’d be responsible for making sure that the hotel runs smoothly. You’d oversee housekeeping services, such as cleaning the rooms, and general maintenance. You’d use your business skills to manage the budget and marketing.

Large hotels may have a manager for each department, reporting to the general manager. In smaller hotels, the manager is more involved in the day-to-day running of the hotel, often dealing directly with guests. You will need to be tactful and quickly sort out any problems that guests may have.

You would:

  • Set annual budgets
  • Analyse financial information and statistics
  • Set business targets and marketing strategies
  • Manage the staff
  • Organise the maintenance of the building
  • Make sure security is effective
  • Deal with customer complaints and comments
  • Make sure the hotel follows regulations such as licensing laws
  • Persuade companies to book the facilities for entertainment and conferences

In larger hotels you will spend a lot of time in meetings with the heads of departments.

Working conditions


Your working hours will include evenings, weekends and public holidays. You will usually work shifts, including split shifts, especially as a junior manager.


In a small hotel you might help out in the bar or restaurant during the day.

UK employment status





Self employed


Create a qualification route

We've found some examples of the qualifications that could help you get this job.

Discover my route

Search course options

Thinking about your future? There are lots of courses available that could interest you. Use our course search to explore course options.

Find courses

Search job opportunities

If you're looking for your new career our job search can help you. Discover interesting opportunities and decide your next steps.

Find a job

Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Positive attitude
  • Cooperating
  • Verbal communication
  • Attention to detail
  • Developing a plan
  • Managing resources
  • Delegating
  • Making decisions
  • Motivating others
  • Taking responsibility

Skills Explorer

Your skills can help you choose the career that's right for you. You can build your skills through work, study or activities you do in your spare time.

Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you.

Use the Skills Explorer tool

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on


You would need a Higher National Diploma (SCQF level 8) or degree (SCQF level 9/10) in hospitality and tourism management, hospitality management or a business-related subject. Or a degree in an unrelated subject and then a postgraduate qualification (SCQF level 11) in hospitality management. 

Relevant work-based experience and qualifications such as a Scottish Vocational Qualification in Hospitality Management Skill (SVQ level 4).  

You can enter Higher National Certificate (SCQF level 7) or Higher National Diploma courses (SCQF level 8) with National 4/5 qualifications and one to two Highers or equivalent qualifications.

You can enter a degree course (SCQF level 9/10) with National 5 qualifications and three to five Highers.

Useful subjects

  • Maths
  • English
  • Business Management
  • ICT
  • Modern languages
  • Health and food technology

You will also need

A driving licence may be essential for some jobs.

Helpful to have

Qualifications and experience that demonstrate an understanding of the industry, customer care and management skills such as Skills for Work Hospitality (SCQF level 4/5)

Relevant industry qualifications such as Scottish Vocational Qualifications in Hospitality (SVQ level 2/3/4) or Management (SVQ level 3/4/5).  

Ability in a foreign languages.