Hotel manager

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Six year jobs forecast

The information is supplied by LMI For All

What's it like?

You would oversee all aspects of running a hotel so guests can enjoy their stay and the hotel makes a profit.

You’d be responsible for making sure that the hotel runs smoothly. You’d oversee housekeeping services, such as cleaning the rooms, and general maintenance. You’d use your business skills to manage the budget and marketing.

Large hotels may have a manager for each department, reporting to the general manager. In smaller hotels, the manager is more involved in the day-to-day running of the hotel, often dealing directly with guests. You will need to be tactful and quickly sort out any problems that guests may have.

You would:

  • Set annual budgets
  • Analyse financial information and statistics
  • Set business targets and marketing strategies
  • Manage the staff
  • Organise the maintenance of the building
  • Make sure security is effective
  • Deal with customer complaints and comments
  • Make sure the hotel follows regulations such as licensing laws
  • Persuade companies to book the facilities for entertainment and conferences

In larger hotels you will spend a lot of time in meetings with the heads of departments.

Working conditions

Hours

Your working hours will include evenings, weekends and public holidays. You will usually work shifts, including split shifts, especially as a junior manager.

Environment

In a small hotel you might help out in the bar or restaurant during the day.

UK employment status

Full-time

Part-time

Self employed

People behind the job

Meet real people who’ve done this job – hear their stories and the path they took to get there.

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Taking the lead
  • Helping customers
  • Being tactful
  • Communicating ideas through writing
  • Finding solutions to problems
  • Budgeting
  • Planning and organising
  • Time management

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on Apprenticeships.scot.

Qualifications

You would need a Higher National Diploma (SCQF level 8) or degree (SCQF level 9/10) in hospitality and tourism management, hospitality management or a business-related subject. Or a degree in an unrelated subject and then a postgraduate qualification (SCQF level 11) in hospitality management. 

Relevant work-based experience and qualifications such as a Scottish Vocational Qualification in Hospitality Management Skill (SVQ level 4).  

You can enter Higher National Certificate (SCQF level 7) or Higher National Diploma courses (SCQF level 8) with National 4/5 qualifications and one to two Highers or equivalent qualifications.

You can enter a degree course (SCQF level 9/10) with National 5 qualifications and three to five Highers.

Useful subjects

  • Maths
  • English
  • Business Management
  • ICT
  • Modern languages
  • Health and food technology

You will also need

A driving licence may be essential for some jobs.

Helpful to have

Qualifications and experience that demonstrate an understanding of the industry, customer care and management skills such as Skills for Work Hospitality (SCQF level 4/5)

Relevant industry qualifications such as Scottish Vocational Qualifications in Hospitality (SVQ level 2/3/4) or Management (SVQ level 3/4/5).  

Ability in a foreign languages.