Flight dispatcher
Make sure a plane is prepared for a flight so it can leave safely and on time.
Also known as: flight operations officer, flight follower, airline dispatcher, aircraft dispatcher
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About the job
Salary
Source: LMI for All
Weekly
£540
Average
Monthly
£2,340
Average
Yearly
£28,080
Average
900
people are currently employed
Low growth
No change in number of jobs in 5 years
These figures refer to this job and similar ones with comparable skills and qualifications. They only apply to Scotland. Source: Oxford Economics
What it's like
You would make sure all the services that get a plane ready for a flight work efficiently and quickly together, so it can leave safely and on time.
You’d be responsible for organising important tasks so the plane can be prepared as quickly as possible.
You’d check that cleaning, refuelling and standard safety checks are done. You’d also make sure that the luggage or cargo has been loaded on to the plane.
Once the plane is ready you’d tell the airline crew to open the gates to allow passengers on and, if someone arrives late, you’d decide whether there is still time to let them board the plane.
You’d give the pilot information such as the weight of the plane with the luggage, passengers and cargo. It may also be up to you to check the weather and landing conditions at the destination and advise on the route so the flight is safe, fast and efficient.
You’d work closely with baggage handlers, aircraft mechanics, catering and cleaning staff, the cabin crew and pilots.
It would be important to be able to use IT and radio systems.
You’d also need to be very conscious of health and safety requirements. You would need to be aware of potential hazards and know how to minimise the risks associated with the dispatch of aircraft.
Many entrants to this job have previous experience in check-in and ticketing operations. Others may be qualified pilots looking for aviation experience and to make contacts in the industry.Â
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Hours
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Environment
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Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Here are some of the skills you'll need to do this job:
- taking responsibility
- making decisions
- time management
- developing a plan
- attention to detail
- respecting
- problem solving
- working with technology
- verbal communication
- cooperating
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Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore the sections shown for more information about getting into this career.
You might have qualifications which are not shown here but will allow you access to a course. You can compare your qualifications by looking at their SCQF Level. For more information about this, check out the SCQF website.
Always contact the college, university or training provider to check exactly what you'll need.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Mathematics
Skills for Work: Travel and Tourism
Applications of Mathematics
Most employers will look for qualifications at SCQF level 5 or relevant work-based experience and qualifications such as a City & Guilds Diploma in Aviation Operations on the Ground (SVQ level 2/3).To enter the National Certificate in International travel with Airport Ground Operations (SCQF level 6) requires three National 5 qualificationsYou can enter a NQ Check-in to Travel (SCQF level 5) with no formal qualifications.
Any qualifications and experience that show helping customers and an interest in travel, tourism or hospitality such as Skills for Work Travel and Tourism (SCQF level 4/5).
Communication and language qualifications may also be of value such as SQA Modern Languages for Life & Work Award (SCQF level 3/4).
Relevant work-based qualifications such as a Scottish Vocational Qualification in Customer Service (SVQ level 2/3) or be willing to work towards qualifications once in a job.
A knowledge of aircraft and airport operations is useful.
To be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
You would normally need to be at least 18 years of age due to the hours of work involved.
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