scheduled care coordinator PTS controller patient transport service controller

Career outlook for dispatcher

UK Salary Ranges





Currently employed in Scotland


Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.

What's it like?

You would arrange transport for people who have no other way of getting to health appointments safely and on time.

Patient transport services (PTS) are part of the scheduled care ambulance control team. The service is usually for people who are elderly, have disabilities, or are frail and vulnerable.

You would:

  • Deal with requests for transport from patients, relatives and healthcare professionals
  • Take accurate records of patients’ details
  • Make decisions on the best use of vehicles and drivers
  • Book transport slots for the same day, the following day or up to eight weeks ahead

When deciding on the best form of transport, you would ask about the patient and the level of support needed on their journey. You would think about whether the patient can walk, whether they need a wheelchair and whether they will need a stretcher.

Most jobs are in the National Health Service (NHS), working for the Scottish Ambulance Service. The NHS salary for this role is covered by the Agenda for Change pay rates. You can check the salary for this role on the NHS Careers website.

Working conditions


You would usually work 37.5 hours a week, including weekends, bank holidays and shifts covering times when the scheduled care ambulance service is available. Part-time hours may also be available.


You would work in an office as part of a team.

UK employment status





Self employed


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  • Cooperating
  • Verbal communication
  • Written communication
  • Observation
  • Attention to detail
  • Sorting
  • Developing a plan
  • Time management
  • Reliable

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Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on Apprenticeships.scot.


There are no formal qualifications required to enter this role but most employers value a good general education.

Useful subjects

  • English
  • Maths
  • Administration
  • ICT
  • Care

Helpful to have

Qualifications that show:

  • Understanding of the sector such as Skills for Work Health Sector (SCQF level 6)
  • Customer care skills such as a Scottish Vocational Qualification in Customer Services (SVQ level 2/3)