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Customs officer

Check that people arriving at UK borders do not bring in or take out banned goods. Stop smuggling and illegal trade.

Also known as: detection officer

About skillsGetting in

About the job

Salary

Source: LMI for All

Weekly

£900

Average

Monthly

£3,900

Average

Yearly

£46,800

Average

2,800

people are currently employed

Low growth

200 fewer jobs in 5 years

These figures refer to this job and similar ones with comparable skills and qualifications. They only apply to Scotland. Source: Oxford Economics

What it's like

You would check that people arriving at UK borders are not bringing in or taking out banned goods. You’d stop smuggling and illegal trade.

You’d also explain to people if they need to pay a charge to take certain items in or out of the country. You’d collect these customs duties and taxes so the rules are being applied fairly to everyone.

You would work in airports and seaports for UK Border Force.

You would:

  • Search luggage, vehicles and travellers

  • Check customs documents

  • Question people who have been found with illegal items or more goods than they are allowed

  • Arrest and charge people

  • Prepare reports and witness statements

You might take on specialist roles such as dog handling or undercover and surveillance work.

When necessary, you would go to court as a witness and would work closely with other agencies, like the police and the Home Office.

Hours

As a full-time customs officer you would work 36 hours a week over five days. In a border protection role you would work shifts to cover 24 hours a day, seven days a week. Job sharing or part-time work may be available.

Environment

You would be based at airports and seaports.

Travel

You would also travel to court when necessary.

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Related industries

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    Top skills

    Skills are things you're good at. Whether you know what yours are or not, everyone has them!

    It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.

    Here are some of the skills you'll need to do this job:

    • making decisions
    • taking initiative
    • attention to detail
    • questioning
    • observation
    • verbal communication
    • listening
    • cooperating

    Your skills are important

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    Getting in

    Explore the sections shown for more information about getting into this career.

    You might have qualifications which are not shown here but will allow you access to a course. You can compare your qualifications by looking at their SCQF Level. For more information about this, check out the SCQF website.

    Always contact the college, university or training provider to check exactly what you'll need.

    Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:

    • Administration and Information Technology

    For entry at officer level you need two to three Highers (SCQF level 6). Or a degree in any subject (SCQF level 9/10) to enter the graduate trainee scheme.

    Alternatively you can enter an administrative role with qualifications at SCQF level 4/5 and work toward promotion. 

    Qualifications and experience that demonstrate understanding of the security industry, the ability to pay attention to detail and being tactful such as Skills for Work Uniformed and Emergency Services (SCQF level 4).

    You need to meet the Civil Service nationality requirement. All jobs are open to British nationals and many are also open to Commonwealth citizens or European Union nationals.

    See the Civil Service website for more information. 

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