Customer service adviser
Help customers with their enquiries and tasks. Be friendly, helpful and patient so people get a good impression of the company you work for.
Also known as: customer service assistant, customer assistant
About the job
Salary
Source: National Careers Service
Weekly
£327
Entry level
£481
Experienced
Monthly
£1,417
Entry level
£2,083
Experienced
Yearly
£17,000
Entry level
£25,000
Experienced
35,400
people are currently employed
High growth
800 more jobs in 5 years
These figures refer to this job and similar ones with comparable skills and qualifications. They only apply to Scotland. Source: Oxford Economics
A day in the life — customer service adviser
What it's like
You'd help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.
You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.
You could deal with customers face-to-face, or you might help them over the phone or by email.
Your tasks might include:
answering customer enquiries or putting them in touch with the right department
giving information and helping to solve problems
selling products or taking orders
arranging services for customers, such as booking tickets or setting up insurance policies
handling complaints
entering customer information onto a computer database
taking payments and giving refunds
Hours
Environment
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Related industries
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Top skills
Skills are things you're good at. Whether you know what yours are or not, everyone has them!
It's useful to learn which ones are important in a job so you know the areas you need to brush up on. It can also help you work out if you're suited to a career.
Here are some of the skills you'll need to do this job:
- attention to detail
- respecting
- empathising
- problem solving
- verbal communication
- listening
- cooperating
- building relationships
- positive attitude
Your skills are important
Our unique skillsets are what make us stand out from the crowd. Learn about each skill in depth and discover what employers look for in your applications and interviews.
Getting in
Explore the sections shown for more information about getting into this career.
You might have qualifications which are not shown here but will allow you access to a course. You can compare your qualifications by looking at their SCQF Level. For more information about this, check out the SCQF website.
Always contact the college, university or training provider to check exactly what you'll need.
Colleges and universities will list subjects you'll need for entry to a course. Some useful subjects include:
Administration and Information Technology
Business
English
English and Communication
There are no formal qualification to get into this job but most employers will value a good general education with English and Maths. Some employers will ask for qualifications at SCQF level 4/5.
Qualifications and experience that demonstrate customer service skills, keyboard skills and good telephone manner such as Skills for Work: Financial Services (SCQF level 5).
You can gain relevant work-based qualifications such as Scottish Vocational Qualifications in Contact Centre Operations (SVQ level 2/3) or Customer Services (SVQ level 2/3).
You may need experience or qualifications in a particular field, for example insurance or mortgages advice, for some jobs.
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