Career outlook for customer service adviser
UK Salary Ranges
Currently employed in Scotland
What's it like?
You would help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.
You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.
You could deal with customers face-to-face, or you might help them over the phone or by email.
- Answer customer enquiries or put them in touch with the right department
- Give information and help to solve problems
- Sell products or take orders
- Arrange services for customers, such as book tickets or set up insurance policies
- Handle complaints and pass them on to a manager if required
- Enter customer information onto a computer database
- Take payment for goods or services
- Give refunds
UK employment status
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- Positive attitude
- Building relationships
- Verbal communication
- Problem solving
- Attention to detail
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