Banking customer service adviser

bank branch adviser building society branch adviser building society customer adviser credit union customer adviser
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Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would be the first person that a customer would speak to at a bank, building society or credit union.

Either in a high street branch or on the phone, you’d help people with their money and explain which of the bank’s products would be most useful to them.

You would:

  • Handle cheque, cash and direct debit payments and withdrawals
  • Set up and look after customers’ accounts
  • Deal with customer enquiries
  • Sell financial products and services (if you have approval to do this)
  • Use a computer system to update account details
  • Do general administration, maintain records, open post and send letters to customers
  • Use tills for UK and foreign currency
  • Help customers with loan and mortgage applications

With experience, you could deal with complex enquiries and supervise a team.

You could also work in a contact centre dealing with account holders over the phone or by email.

Discretion would be important as you would deal with customers’ personal and sensitive information. You’d also need to be confident to sell financial products to customers.

Working conditions

Hours

Full-time working hours in high street retail branches are usually between 9am and 6pm, Monday to Friday, with Saturdays on a rota. Shift work is common in contact centres, which usually operate six or seven days a week until late in the evening. Part-time work is widely available.

Environment

In a retail branch, you would spend some of your time working at a counter or front office. In a contact centre you would work at a desk with a telephone headset and computer.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Explaining things
  • Working as part of a team
  • Helping customers
  • Accuracy
  • Using computers
  • Working with numbers
  • Paying attention to detail

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on Apprenticeships.scot.

Qualifications

Qualifications at SCQF levels 4 to 6 or relevant work-based experience and qualifications such as a Scottish Vocational Qualification in Providing Financial Services (SVQ level 2/3).

Useful subjects

  • Maths (required by most employers and courses)
  • English (required by most employers and courses)
  • Accounts
  • Economics
  • business
  • ICT subjects

You will also need

You may have to pass an aptitude test.

 

 

Helpful to have

Qualifications that demonstrate customer service skills, and understanding of finance such as Skills for Work Financial Services (SCQF Level 5).

Once in the job you may be encouraged to complete a Modern Apprenticeship in Customer Services (SVQ level 2/3) or Providing Financial Services (SVQ level 2/3) or relevant industry qualifications such as the Certificate in Retail Banking Conduct.