Bank manager

You would run a branch of a bank or building society and lead the team of customer advisers.

You’d make sure that people who come into the branch to manage their money get a good service. Your team would advise them about the best options for them and their circumstances.

You’d attract new customers and increase the sales of your bank’s financial products and services. These could include savings schemes, mortgages, loans, insurance and credit cards.

You would:

• Understand the needs of individual and business customers

• Develop a business plan for your branch

• Oversee sales targets and budgets and produce figures and reports

• Assess the risks of lending money to customers

• Tell your team about business, marketing and sales plans and explain how to make them work

• Motivate your staff to meet the sales targets

• Maintain the brand image and corporate policies

• Take responsibility for staff supervision and training

• Make sure that staff follow rules and procedures to prevent fraud

• Deal with any customer complaints

• Go to meetings and conferences

• Promote the bank’s services in the local community

You might run one or several retail (high street) branches.

You would need a thorough understanding of financial product regulations and the legal aspects of banking.

• Chartered Institute of Bankers in Scotland