Career outlook for airport information assistant
UK Salary Ranges
Currently employed in Scotland
What's it like?
You would give passengers in the airport accurate information about flights and schedules. You'd provide clear directions so they can find their way around the airport.
You'd help people with information about changes to flights, including passengers who may be impatient or angry after a tiring journey or delays.
- Give out information about flights and airport services
- Direct passengers to find their way around the airport, for example, to send them to the right departure gate
- Answer telephone enquiries
- Make announcements on the public address system
- Handle complaints
- Update and monitor the computerised flight information system
Most of your time would be spent at the information desk in the main concourse, working as part of a small team.
In smaller airports you may also exchange foreign currency, book hotels and car hire and deal with lost property.
UK employment status
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- Positive attitude
- Attention to detail
- Verbal communication
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