Resort representative
Career outlook for resort representative
Average UK salary
£27,560
Currently employed in Scotland
3,500
"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.
What's it like?
You would arrange trips, answer enquiries and sort out problems for people on holiday in a resort so they have a good time.
You would be based at the resort. When people arrive you would hold a welcome meeting to give people information about the facilities and local attractions.
You would:
- Meet groups of holiday-makers when they arrive at the airport
- Accompany them by coach to their accommodation
- Tell them about resort facilities and local attractions
- Arrange a regular time to pass on information and deal with questions and problems
- Update an information board or a folder at each hotel
- Arrange, and sometimes go on, excursions and sightseeing trips
- Arrange car or ski hire
- Keep records
- Write reports about complaints and incidents such as illness
Throughout their holiday you would be there to make sure people have a good time. You would suggest activities people might like to do, explain the arrangements and sell the tickets.
You would also be on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation. Sometimes people may be anxious or upset so you’d need to be tactful and patient.
You’d need to be outgoing and enjoy meeting people. Your employer will usually give you a uniform.
Working conditions
Hours
Travel
Environment
UK employment status
Full-time
38%
Part-time
49%
Self employed
13%
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- Positive attitude
- Cooperating
- Supporting
- Verbal communication
- Problem solving
- Developing a plan
- Negotiating
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Qualifications
There are no formal qualifications required to enter this role, as recruitment is often based on personality, but a good general education including English and maths is helpful.
A National Certificate (NC), National Qualification (NQ) or Higher National Certificate (HNC) in Travel and Tourism may be useful and demonstrate your interest in the area.
You usually need at least three National 4/5 qualifications to enter most of the relevant National Certificate or National Qualification courses.
Useful subjects
- English
- Geography
- Social studies
You will also need
- A first aid certificate
- A full driving licence is normally required for most jobs.
If the job involves working with children, you usually need professional childcare qualifications.
You may need to be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
Helpful to have
- Qualifications and experience in leisure or travel and tourism such as Skills for Work Travel and Tourism (SCQF level 4/5)
- A working knowledge of a foreign language is an advantage
- Experience of dealing with people or younger children is helpful