shop owner franchise manager

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary


Currently employed in Scotland


Five year job forecast


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures.

What's it like?

You would manage your own store or run a franchise store on behalf of a retail chain.

It would be your responsibility to keep the store running smoothly and make sure it makes a profit. You could work in any field, for example as a green grocer, newsagent, butcher, baker, bookseller, florist or antique dealer.

You would:

  • Serve customers at a counter
  • Take payments, give change and wrap items
  • Give advice about products to customers
  • Listen to customers’ needs and recognise new sales opportunities
  • Work out takings and wages
  • Deposit cash at the bank and keep accounts
  • Keep track of stock and order more when needed

Depending on the size of your business, you may also have to hire and manage staff members. 

You would need to keep up to date with your competitors' prices and products. It would also be important to understand the regulations covering trading and running a business, for example around VAT and national insurance payments.

You would need strong marketing skills to promote your shop.

Working conditions


You are likely to work long hours, including evenings and weekends.


This work would involve standing for long periods, and there is some lifting and carrying of stock.

UK employment status





Self employed


Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Positive attitude
  • Mentoring
  • Managing resources
  • Attention to detail
  • Verbal communication
  • Cooperating
  • Respecting
  • Working with numbers

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.


You do not need formal qualifications for this job but a good general education is helpful.

Useful subjects

  • English
  • Maths
  • ICT subjects
  • business subjects
  • Accounting


Helpful to have

Qualifications and experience in customer service, buying and selling, business and management may all be relevant.

Qualifications such as Skills for Work Retailing (SCQF level 5/6) or Scottish Vocational Qualification in Retail (SCQF Level 5/6) may be helpful.

You could also take courses in accounts or business start-up.