Post Office customer service assistant

Post Office counter clerk Post Office customer service consultant Post Office staff Post Office worker
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Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would provide the wide range of services offered at main post offices and at Post Office counters inside supermarkets and shops.

You would:

  • Sell financial products and services to meet targets
  • Sell stamps and deal with letters and parcels
  • Pay out pensions and benefits
  • Accept bill payments
  • Deal with vehicle registrations and issue tax discs
  • Check passport and driving licence applications
  • Sell travel insurance and foreign currency
  • Make sure the books balance at the end of the day

In a main Post Office, or Postshop, you may also be involved in selling and giving advice on a wider range of products.

You’d need confidence and strong sales skills for promoting and selling products to customers.

Working conditions

Hours

You would work around 38 to 40 hours a week, between Monday and Saturday. Job sharing, part-time work and shift patterns are common. Casual work is often available if you can be flexible and respond at short notice.

Environment

You would usually work behind a counter with a transparent security screen.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Explaining things
  • Helping customers
  • Accuracy
  • Using computers
  • Working with numbers

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Qualifications

No formal qualifications are required but a good general education is helpful as you will need good literacy and numeracy skills. 

The first stage of the application is an online questionnaire.

Helpful to have

Previous experience in a customer service role.

Qualifications that show ICT and customer service skills such as Skills for Work Retailing (SCQF level 5).

Once in the job you may have the opportunity to gain work-based qualifications such as a Scottish Vocational Qualification in Customer Service (SVQ level 2/3).

Explore more information about this job